Abbey Dowding
Portsmouth
Summary
I am a highly motivated and reliable individual with a strong commitment to delivering excellent results in every task I undertake. With a solid background in customer service and early childhood education, I bring a diverse skill set that includes effective communication, time management, and problem-solving abilities. Having completed a bachelor's degree in psychology and counselling, I am deeply passionate about understanding human behaviour and leveraging this insight to drive positive change. I am committed to applying my knowledge to create supportive environments, enhance communication, and promote well-being in both professional and personal settings. I am eager to continue developing my skills and making meaningful contributions within a dynamic and supportive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Staff
Kingsway Football Club
06.2023 - 02.2024
- Served beverages to patrons in a fast-paced environment, ensuring excellent customer service
- Managed cash handling, processing transactions efficiently and accurately
- Assisted in the setup and breakdown of the bar area for events, maintaining a clean and organized workspace
- Worked collaboratively with team members to ensure smooth operation during busy periods
Customer Service Representative
City Beach
11.2020 - 02.2024
- Provided exceptional customer service, assisting customers with inquiries, purchases, and returns
- Maintained store cleanliness and organisation, adhering to company policies
- Gained experience in a managerial position, overseeing team tasks and ensuring operational efficiency
Cleaning Assistant
My Place
01.2020 - 02.2024
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Early Childhood Assistant (Trainee)
Goodstart Early Learning Centre
02.2018 - 12.2018
- Worked towards a Certificate 3 in Early Childhood, Education, and Care
- Assisted in the creation and facilitation of engaging activities for children
- Provided care, including feeding and supervising play, ensuring a safe and nurturing environment
Education
Bachelor of Arts - Psychology and Counselling
Edith Cowan University
Perth02.2025
High School Diploma -
Joseph Banks Secondary College
Perth10-2019
Skills
- Strong multitasking
- Active listening
- Documentation and reporting
- Leadership qualities
- Time management
- Teamwork and collaboration
Certification
o First Aid Certificate
o Responsible Service of Alcohol (RSA)
o Certificate 2: Sport and Recreation
o Certificate 3: Early Childhood, Education and Care (partially completed)
o Certificate 4: Health Science Foundations
Timeline
Bar Staff
Kingsway Football Club
06.2023 - 02.2024
Customer Service Representative
City Beach
11.2020 - 02.2024
Cleaning Assistant
My Place
01.2020 - 02.2024
Early Childhood Assistant (Trainee)
Goodstart Early Learning Centre
02.2018 - 12.2018
Bachelor of Arts - Psychology and Counselling
Edith Cowan University
High School Diploma -
Joseph Banks Secondary College
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