Websites
Summary
Overview
Work History
Education
Skills
Availability
Volunteer Experience
Timeline
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Abbey Miller

Abbey Miller

Sydney,NSW

Websites

Summary

I am passionate about helping young individuals reach their full potential and am committed to providing positive and effective support. With a compassionate and encouraging approach, I connect with youth of all ages to help them navigate various challenges using healthy coping skills. Recently, I graduated with a degree in community services and am now aiming to specialize within the sector and explore niche areas. I have over three years of experience in the community services industry, which gives me a wealth of knowledge and practical insight. Furthermore, I have supported and assisted my mother as a foster carer for over a decade, developing my skills in empathy and resilience. This combination of professional expertise and personal experience uniquely positions me to make a meaningful difference in the lives of young people.

Overview

11
11
years of professional experience

Work History

Key Youth Worker

Burdekin
08.2022 - Current
  • At Burdekin, I am a Key youth worker
  • My position allows me to be on the frontline with vulnerable young people and have the opportunity to provide predictable, consistent, structured care aiding in the development of the young person.
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours.
  • Aid the Team Leader with runnings of the house and admin duties.

Casual Sales Assistant; Previously Duty Manager

TARGET AUSTRALIA
05.2018 - Current
  • At Target, I excel as an all-rounder, trained comprehensively across every department, including customer service and registers.
  • This role positions me on the frontline of customer service, where I handle inquiries, calls, and provide guidance to customers and colleagues alike.
  • My previous role as Duty Manager and key holder equipped me with valuable skills in conflict resolution, optimizing team performance, and conducting training sessions.
  • Presently, I maintain a casual position, occasionally stepping in during busy periods to provide support and assist in staff training, ensuring smooth operations and exceptional customer experiences.

DROP IN MENTOR

AMS- AUSTRALIAN MENTORING SERVICES
05.2022 - 09.2022
  • AMS is an NDIS-funded service integrating individuals with disabilities into the community
  • AMS services provide a client-centred practice in supporting individuals
  • My position is in varied locations, dependent on the client
  • Common duties within this role include going to the client’s residence or rehab, socialising with the client, determining their goals and creating plans and strategies to best support the client, supporting the individuals and empowering them on both long and short-term goals.

TRAINER’S ASSISTANT

WAYS YOUTH TRAINING
07.2019 - 09.2019
  • My position was made redundant due to organisational structure changes
  • During this period, I assisted in teaching the Certificate III in retail- this was setting up the classroom ready for the day, sourcing snacks due to low budget (oz harvest, sending donation letters) and assisting youth aged between 15-25 with assessments, I filed and completed both student and office admin both online and hardcopy (referral letters to other services, Centrelink, poster design for upcoming course)
  • Within this position I learned key skills in managing student’s mental health, to think fast and deescalate critical situations.

CHILD ENTERTAINER AND PARTY HOST

MESS AND LEARN KINGDOM
11.2014 - 12.2016
  • Company no longer operational I was there from opening to closing of the company, I hosted and prepared parties often in costume to children aged 4-12 years of age
  • As a host I would entertain the kids by doing glitter tattoos, party games and simple face painting designs, throughout the party I would address customer requests and concerns ensuring the customer and children were happy
  • At the end of each party I would pack away all the toys and dress ups as well as wash painting equipment
  • If I wasn’t at the Play Centre I was promoting, advertising and up selling products, party packages and business, I would directly report back to the manager/owner with feedback and requests, through market stalls and sometimes at Westfield East gardens during seasonal occasions as a kid’s activity area.

WAITRESS AND KITCHEN HAND

THE BEACHVIEW CAFÉ
08.2013 - 11.2014
  • Whilst working at the Beach view café I was an all-rounder, it was a very fast paced environment with allot of running around my duties included waitressing, food preparation, kitchen duties, problem solving and light cleaning duties

Education

BACHELOR OF COMMUNITY SERVICES -

TAFE NSW
03.2024

FIRST AID -

First Aid Coach Group Australia
10.2023

DIPLOMA OF COMMUNITY SERVICES -

WAYS Youth Training
01.2019

CERTIFICATE IV IN COMMUNITY SERVICES -

WAYS Youth Training
01.2018

YEAR 12- HSC/ATAR -

Randwick Girls High School
01.2017

Skills

  • Communication
  • Solution based thinking
  • Creativity
  • Money handling
  • Teamwork and Collaboration
  • Attention to Detail
  • Problem-Solving
  • Inquisitive
  • Mentoring abilities
  • Complaint Handling

Availability

I currently work at Burdekin on a set Part-time 60hrs a fortnight contract.

Volunteer Experience

  • Entity Youth Refuge
  • Entity Independent living
  • Street Buffet
  • Sydney Food Share

Timeline

Key Youth Worker

Burdekin
08.2022 - Current

DROP IN MENTOR

AMS- AUSTRALIAN MENTORING SERVICES
05.2022 - 09.2022

TRAINER’S ASSISTANT

WAYS YOUTH TRAINING
07.2019 - 09.2019

Casual Sales Assistant; Previously Duty Manager

TARGET AUSTRALIA
05.2018 - Current

CHILD ENTERTAINER AND PARTY HOST

MESS AND LEARN KINGDOM
11.2014 - 12.2016

WAITRESS AND KITCHEN HAND

THE BEACHVIEW CAFÉ
08.2013 - 11.2014

BACHELOR OF COMMUNITY SERVICES -

TAFE NSW

FIRST AID -

First Aid Coach Group Australia

DIPLOMA OF COMMUNITY SERVICES -

WAYS Youth Training

CERTIFICATE IV IN COMMUNITY SERVICES -

WAYS Youth Training

YEAR 12- HSC/ATAR -

Randwick Girls High School

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