Abbey-Rose Toms
Gold Coast,QLD
Summary
Customer-savvy Food and Beverage professional accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Sanctuary Cove Golf and Country Club
10.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Golf Course Attendant
Fairmont Jasper Park Lodge
04.2023 - 09.2023
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
- Managed inventory levels effectively, reducing waste and maintaining optimal stock levels for efficient operations.
- Provided accurate allergen information to guests, ensuring their safety and well-being while dining.
Barista
Fairmont Jasper Park Lodge
10.2022 - 04.2023
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Food and Beverage Attendant
Skypoint Observation Deck
03.2022 - 10.2022
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Food Services Assistant
Arcare Sanctuary Manors
10.2021 - 03.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with meal preparation, garnishing dishes, and arranging serving workspace to create an appealing visual display.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Sole preparation of breakfast for 40 residents in the commercial kitchen
- Maintained proper food storage procedures to preserve ingredient freshness while minimising risks of contamination or spoilage.
Barista
Zarraffas Coffee
10.2021 - 01.2022
- Streamlined payment transactions for quicker service using cash registers and POS systems.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Upsold menu items effectively, increasing overall sales and contributing to the restaurant''s revenue growth.
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
Food and Beverage Attendant
Seaworld Resort
11.2020 - 02.2021
- Handling and resolving customer issues or queries
- Successfully communicating relevant pricing and dietary requirements, as well as moderate alcohol knowledge
- Work in a team environment to get food and beverage delivered in a timely and organized manner whilst maintaining a high quality of service
- Take initiative in quiet and low-level capacity times to complete other due tasks and prepare for future.
- Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
Fast Food Crew Member
Hungry Jacks
04.2019 - 08.2020
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Expedited orders with accuracy, resulting in reduced wait times for customers.
- Enhanced team productivity by conducting regular training sessions and sharing best practices.
- Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
- Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
Education
High School Diploma -
Rochedale State High School
11.2020
John Paul College
Skills
- Client Liaison
- Effective Communication
- Computer Program Proficient
- Basic Bartending Skills
- Menu Memorization
- Coffee Expertise
- Food Service
- Staff Leadership
- Sanitation Standards
Affiliations
- Social Media
- Team Sports
- Golfing
- Travel
References
- Carly Droy, Assisant Outlet Manager, Fairmont JPL, +1 780 931 6006, carly.droy@fairmont.com
- Lauren Bartlett, Team Leader, Skypoint Observation Deck, +61 422 072 751
- Krissie Watson, Head Chef, Arcare Sanctuary Manors, +61420573988
Certification
Certificate III in Fitness
Certificate II Sport and Recreation
Responsible Service of Alcohol
First AID and CPR Certification
NDIS Certified
Blue Card
Timeline
Food and Beverage Attendant
Sanctuary Cove Golf and Country Club
10.2023 - Current
Golf Course Attendant
Fairmont Jasper Park Lodge
04.2023 - 09.2023
Barista
Fairmont Jasper Park Lodge
10.2022 - 04.2023
Food and Beverage Attendant
Skypoint Observation Deck
03.2022 - 10.2022
Food Services Assistant
Arcare Sanctuary Manors
10.2021 - 03.2022
Barista
Zarraffas Coffee
10.2021 - 01.2022
Food and Beverage Attendant
Seaworld Resort
11.2020 - 02.2021
Fast Food Crew Member
Hungry Jacks
04.2019 - 08.2020
High School Diploma -
Rochedale State High School
John Paul College
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