KIMBERLY JORDAN
Byford,Australia
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Woolworths. Excelled in conflict resolution and Microsoft Office, significantly improving departmental efficiency. Demonstrates exceptional communication skills and a commitment to excellence, fostering strong team and client relationships.
Overview
16
16
years of professional experience
1
1
Certification
1
1
year of post-secondary education
Work History
Food and Beverage Attendant
The Byford Tavern
Byford, Australia
06.2024 - Current
- Maintaining clean and organised restaurant/bar/venue to comply with hygiene and health regulations
- Greet and seat guests, providing a friendly and welcoming experience
- Opening, pouring and serving hot and/or cold beverages to customers to complement their food and dining experience
- Communicate with kitchen staff and fellow waiters/bar staff to provide accurate and timely information regarding orders and minimise delays
- Provide guests with information about the menu items, specials and promotions
Customer Service Team Leader
Mitre 10 Mega
Palmerston North, New Zealand
02.2019 - 05.2024
- Duties undertaken included customer service and trade relations, training, inventory management and claims, assisting with account management, etc
- Managed both Service Desk and Timber Yard Desk communications, orders, picks and sales
- Managed escalated customer complaints, ensuring swift resolution, and preventing further dissatisfaction
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication
- Streamlined team processes for increased efficiency and productivity
- Conducted regular staff meetings to discuss customer service issues and potential solutions, listen to team suggestions, and evaluate performance to provide constructive feedback and coaching to drive continuous improvement
- Developed and nurtured lasting professional relationships with clients through dedicated assistance, issue resolution and active listening
Department Manager/Fresh Food Supervisor
Woolworths
Palmerston North, New Zealand
12.2008 - 12.2018
- Providing customer service, managing supplier relations, managing budgets/KPIs/Wages, stock management and rotation, training and food preparation
- Improved customer satisfaction rates through attentive service, prompt issue resolution and continuous process improvement
- Established team priorities, maintained schedules and monitored performance
- Rewarded hard work when noticed and addressed areas needing improvement with clear communication and fair critique
- Created and enforced department policies, procedures and standards to establish productivity and quality
- Prepared detailed reports for upper management to clarify existing trends, review sales and inventory data, support shrink minimization and safety awareness
- Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company
Education
Certificate in Horticulture - General
Otago Polytechnic
03.2021 - 12.2021
Bachelor of Communications -
Massey University
Palmerston North, NZ01.2014
NCEA Levels 1-3, University Entrance -
Solway College
Wairarapa, NZ12.2010
Skills
- Strong Customer Service Care and Liaison
- Proficient in Microsoft Office
- Adapt Multitasker
- Fast Learner
- Current RSA for Western Australia
- Experienced Team Leader
- Quick Problem Solving Capabilities
- Excellent Communication Skills
- Qualified First Aider
- Food safety
- Order processing
- Conflict resolution
- Sales promotion
- Reception service
- Display building
Certification
- TAB Licenced 2024
- Foodsafe Food Handler, 06/01/24, Environmental Health Australia Foodsafe Handler Training Program
- Statement of Attainment for Providing Responsible Service of Alcohol, 06/01/24, Australian Hotels Association (online) WA
- Certified first aid training, 10/01/23, NZQA UNIT STANDARDS 6401 v6 and 6402 v8
References
- Tamara Baughan, Manager, 0439137456, avm@thebyford.com.au
- Angie Turner, Personal Reference, 0409119855
- Leigh Hales, Volunteer Event Organiser, 0448022235, leighhales@hotmail.com
Affiliations
- Writer
- Photographer
- Gardner
- Volunteer for SJ Farmers Market at the Co-op table
Timeline
Food and Beverage Attendant
The Byford Tavern
06.2024 - Current
Certificate in Horticulture - General
Otago Polytechnic
03.2021 - 12.2021
Customer Service Team Leader
Mitre 10 Mega
02.2019 - 05.2024
Department Manager/Fresh Food Supervisor
Woolworths
12.2008 - 12.2018
Bachelor of Communications -
Massey University
NCEA Levels 1-3, University Entrance -
Solway College
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