Abbey Volkmann
Summary
- Public Intoxication Response Shift Lead
- Currently undertaking studies in AOD and mental health
- Provide non-judgmental, person-centred, culturally sensitive support to both Adult and Youth clients with complex needs
Overview
5
5
years of professional experience
1
1
Certification
Work History
Public Intoxication Response - Shift Lead
Ngwala Willumbong
01.2025 - Current
- Organisation of Assertive Outreach operations
- Promote compliance to company polices and safety regulations amongst team members
- Communicate operational issues and performance updates to upper management
- Task delegation to team members
Public Intoxication Response - Assertive Outreach
Ngwala Willumbong
02.2024 - Current
- Conducting Assertive Outreach in the community
- Facilitating safe transportation of community members
- Building professional rapport with community members and provide support, resources and referrals to appropriate services
- Collaborating with community members to establish individual treatment plans
Retail Assistant
Ryan's IGA Northway
02.2023 - 02.2024
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Managed inventory levels, restocking shelves efficiently to maintain store organization.
- Trained new staff on store procedures, promoting adherence to company policies and protocols.
Wall and Floor Tiler
DJG Tiling
02.2021 - 03.2023
- Installed and repaired wall and floor tiles with precision across residential and commercial projects.
- Prepared surfaces, measured layouts, and applied tiles to meet quality and safety standards.
- Delivered high-quality finishes while working to deadlines and client specifications.
Education
Diploma of AOD & Mental Health -
Partners In Training
07-2026
Skills
- Meaningful engagement with diverse communities
- Aboriginal & Torres Strait Islander cultural awareness
- AOD Harm Reduction Strategies
- High level communication skills & problem solving abilities
- Behavioural de-escalation and redirection
Certification
- Aboriginal & Torres Strait Islander Mental Health First Aid
- Cultural Awareness Training
- De-escalation Training
- First Aid & CPR
- Working With Children's Check
- National Police Check
Timeline
Public Intoxication Response - Shift Lead
Ngwala Willumbong
01.2025 - Current
Public Intoxication Response - Assertive Outreach
Ngwala Willumbong
02.2024 - Current
Retail Assistant
Ryan's IGA Northway
02.2023 - 02.2024
Wall and Floor Tiler
DJG Tiling
02.2021 - 03.2023
Diploma of AOD & Mental Health -
Partners In Training