Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abbey Volkmann

Summary

  • Public Intoxication Response Shift Lead
  • Currently undertaking studies in AOD and mental health
  • Provide non-judgmental, person-centred, culturally sensitive support to both Adult and Youth clients with complex needs

Overview

5
5
years of professional experience
1
1
Certification

Work History

Public Intoxication Response - Shift Lead

Ngwala Willumbong
01.2025 - Current
  • Organisation of Assertive Outreach operations
  • Promote compliance to company polices and safety regulations amongst team members
  • Communicate operational issues and performance updates to upper management
  • Task delegation to team members

Public Intoxication Response - Assertive Outreach

Ngwala Willumbong
02.2024 - Current
  • Conducting Assertive Outreach in the community
  • Facilitating safe transportation of community members
  • Building professional rapport with community members and provide support, resources and referrals to appropriate services
  • Collaborating with community members to establish individual treatment plans

Retail Assistant

Ryan's IGA Northway
02.2023 - 02.2024
  • Assisted customers with product inquiries, ensuring a positive shopping experience.
  • Managed inventory levels, restocking shelves efficiently to maintain store organization.
  • Trained new staff on store procedures, promoting adherence to company policies and protocols.

Wall and Floor Tiler

DJG Tiling
02.2021 - 03.2023
  • Installed and repaired wall and floor tiles with precision across residential and commercial projects.
  • Prepared surfaces, measured layouts, and applied tiles to meet quality and safety standards.
  • Delivered high-quality finishes while working to deadlines and client specifications.

Education

Diploma of AOD & Mental Health -

Partners In Training
07-2026

Skills

  • Meaningful engagement with diverse communities
  • Aboriginal & Torres Strait Islander cultural awareness
  • AOD Harm Reduction Strategies
  • High level communication skills & problem solving abilities
  • Behavioural de-escalation and redirection

Certification

  • Aboriginal & Torres Strait Islander Mental Health First Aid
  • Cultural Awareness Training
  • De-escalation Training
  • First Aid & CPR
  • Working With Children's Check
  • National Police Check



Timeline

Public Intoxication Response - Shift Lead

Ngwala Willumbong
01.2025 - Current

Public Intoxication Response - Assertive Outreach

Ngwala Willumbong
02.2024 - Current

Retail Assistant

Ryan's IGA Northway
02.2023 - 02.2024

Wall and Floor Tiler

DJG Tiling
02.2021 - 03.2023

Diploma of AOD & Mental Health -

Partners In Training
Abbey Volkmann