Summary
Overview
Work History
Education
Skills
Volunteering
Leadership
Timeline
Generic

Abbi Baynes

Crawley,WA

Summary

Enthusiastic and reliable individual who takes pride in providing excellent customer service and creating welcoming environment for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

6
6
years of professional experience

Work History

Team Member

Woolworths Supermarket
04.2022 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member

Woolworths Supermarket
07.2021 - 03.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.

Front of House Employee

Flow Cafe
06.2018 - 03.2022
  • Maintained clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours.
  • Performed opening and closing duties diligently, ensuring cafe was ready for optimal operations each day.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.

Education

Bachelor of Science - Health Sciences

Curtin University
Perth, WA
11.2024

High School Diploma -

Nagle Catholic College
Geraldton, WA
11.2021

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Leadership Qualities

Volunteering

  • Assisted with customer service at a local football club's canteen on game days
  • Currently a member of St Thomas More College's wellbeing sub-committee (2023-24), planning and running initiatives to promote the mental wellbeing of students and raising money for mental health organisations
  • Anticipating a collaboration project through St Thomas More College in Cambodia in November 2024 aimed at assisting and having a positive impact on the lives of land-mine affected children

Leadership

  • Student Councillor at Mount Tarcoola Primary School 2015
  • Represented WA at Australian Junior Championships for Basketball Australia 2019
  • Year 12 House Captain at Nagle Catholic College 2021
  • Coached at basketball clinics through Breathe Basketball 2023
  • Member of the St Thomas More College wellbeing sub-committee in 2023 and 2024

Timeline

Team Member

Woolworths Supermarket
04.2022 - Current

Team Member

Woolworths Supermarket
07.2021 - 03.2022

Front of House Employee

Flow Cafe
06.2018 - 03.2022

Bachelor of Science - Health Sciences

Curtin University

High School Diploma -

Nagle Catholic College

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Abbi Baynes