Abbi Coulston
Dundowran Beach,Queensland
Summary
I am a self motivated individual with almost 7 years of customer experience. I believe I can bring leadership qualities and customer relationship skills to this role. I am eager to continue to contribute attention to detail, hard work and communication.
Overview
6
6
years of professional experience
Work History
Banking Consultant
ANZ Bank
05.2023 - Current
- Assist customers with setting up or closing accounts.
- Complete detailed personal loan and credit card applications.
- Investigate customer inquiries and resolve discrepancies in helpful and timely manner.
- Monitor transaction activity and identify suspicious transactions, take appropriate action to prevent fraud and scams.
- Extend and sustain relationships with customers to maintain and grow business through managing callings lists and self sourced business.
- Educating customers on features and benefits of banking products and services both in branch and on digital platforms.
- Develop advanced product knowledge to share current information while generating and delivering insurance quotes.
- Mentor junior consultants, improving team performance and cultivating a positive work environment.
- Create and manage staff rosters to ensure optimal coverage and efficiency on the floor.
STORE MANAGER
Ally Fashion
03.2020 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
FRONT OF HOUSE
Burger Urge
06.2018 - 12.2019
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Supported revenue growth by identifying upselling opportunities within the front of house team.
- Attended regular team meetings to discuss strategies for improving front of house operations and guest experiences.
- Assisted in training new Front of House Servers, fostering teamwork and improving overall service quality.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Upheld high-quality standards by inspecting dishes for cleanliness before returning them to the front of house staff for use.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Education
High School Diploma -
HERVEY BAY STATE HIGH SCHOOL (School Captain)2021)
Pialba, QLD11-2021
Certificate III - Business
HERVEY BAY STATE HIGH SCHOOL
Pialba, QLD10-2021
Skills
- Punctuality
- Customer relationship management
- Training employees
- Communication
- Team Leadership
- Sales stratergies
REFERENCES
Taylah Oehm
ANZ Branch Manager, ANZ Bundaberg
0447 795 788
Timeline
Banking Consultant
ANZ Bank
05.2023 - Current
STORE MANAGER
Ally Fashion
03.2020 - 03.2024
FRONT OF HOUSE
Burger Urge
06.2018 - 12.2019
High School Diploma -
HERVEY BAY STATE HIGH SCHOOL (School Captain)2021)
Certificate III - Business
HERVEY BAY STATE HIGH SCHOOL
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