Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Joy Tran

Padstow,NSW

Summary

With over 17 years of comprehensive experience in sales and customer service across both retail and e-commerce platforms, I am prepared to embrace new professional challenges. I am now seeking to transition into the public sector, where I aim to further develop and apply my skills in a meaningful and impactful capacity.

Overview

19
19
years of professional experience

Work History

Banking Consultant

ANZ Bank
Bankstown
08.2023 - Current
  • Provide timely and accurate information on diverse banking products and services.
  • Educate and support customers with digital banking, encourage them to self-serve with online banking, and in-app features.
  • Identify, record, and resolve customers' complaints as per our policies and guidelines.
  • Collect, handle, and store customers' data securely and effectively, following best practices.
  • Ensure compliance and adhere to internal policies, processes, and procedures, as well as external regulatory requirements.
  • Consistently exceeded sales targets across all areas, including deposit accounts, business sales, general insurances, personal loans, and credit cards.

Call Centre Operations Supervisor

CGA Trading Pty Ltd/ Ink Station
08.2010 - 11.2022
  • Managed customer service operations, addressing queries through phone, email, and chat channels.
  • Resolved customer complaints and escalations to enhance satisfaction and retention.
  • Prepared and delivered regular team performance reviews to assess progress.
  • Assisted in hiring and training new team members to strengthen capabilities.
  • Collaborated with suppliers to negotiate quarterly deals and targets, driving profitability.
  • Ensured smooth transactions by coordinating with accounts for efficient processing.
  • Drafted and reviewed documentation for team knowledge base to facilitate information sharing.
  • Developed and implemented new processes that improved operational efficiency.
  • Collaborated with banking institutions and third parties to mitigate fraudulent activities.

Mortgage Broker

Aussie Home Loans
12.2019 - 05.2021
  • Assessed clients' financial situations and personal needs to determine borrowing capacity and affordability.
  • Researched home loan products, rates, and fees to offer tailored solutions to clients’ situations and requirements.
  • Facilitated loan applications, and managed settlement processes efficiently.
  • Maintained strict compliance with industry regulations and ethical standards to protect clients and ensure transparency.

Shift Supervisor

Priceline Pharmacy
World Square
01.2008 - 01.2010
  • Managed store operations during shifts, ensuring seamless transitions between staff.
  • Resolved customer complaints and queries to enhance service quality.
  • Managed daily cash handling and balancing to maintain financial accuracy.

Checkout Operator

IGA Supermarket
Waterloo
01.2007 - 01.2009
  • Delivered exceptional customer service to enhance client satisfaction.
  • Handled and balanced cash transactions daily with accuracy.
  • Maintained organized inventory through efficient shelf stocking practices.

Education

Cert IV - Finance and Mortgage Broking

Aussie Home Loans
11.2019

Cert IV - Tourism Wholesale

Ultimo TAFE
01.2007

Skills

  • Excellent communication skills
  • Efficient time management
  • Great organisational skills
  • Excellent complaint-handling and problem-solving skills
  • Great attention to detail
  • Professional
  • Enthusiastic
  • Quick learner
  • CAN-DO attitude

Accomplishments

  • Received 'Branch Best and Fairest' awards twice while working at ANZ Bankstown
  • Received a $1,500 bonus for going above and beyond to achieve an outstanding sales target while working at Ink Station
  • Team member of the month multiple times white working at Priceline Pharmacy.

Languages

English
Full Professional
Vietnamese
Native/ Bilingual

References

References available upon request.

Timeline

Banking Consultant

ANZ Bank
08.2023 - Current

Mortgage Broker

Aussie Home Loans
12.2019 - 05.2021

Call Centre Operations Supervisor

CGA Trading Pty Ltd/ Ink Station
08.2010 - 11.2022

Shift Supervisor

Priceline Pharmacy
01.2008 - 01.2010

Checkout Operator

IGA Supermarket
01.2007 - 01.2009

Cert IV - Finance and Mortgage Broking

Aussie Home Loans

Cert IV - Tourism Wholesale

Ultimo TAFE

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Joy Tran