Summary
Overview
Work History
Education
Skills
Additional Information
Activities
Timeline
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Abbie Garvey

Clyde North,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Ready to adapt to new situations.

Overview

4
4
years of professional experience

Work History

Customer Service Officer

McDonald's
01.2022 - Current
  • Serve people at the counter, take orders through drive-thru, make and serve coffees, pack orders and hand them out to customers and sometimes do table service when customers requested it.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Great communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.

Customer Service Officer

Lollipops Playcentre
01.2021 - 12.2021
  • I would control the car rides and the rock wall as well as cleaning around the centre, handing food out to people and taking peoples orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Teaching Assistant Volunteer

Casey Elite Martial Arts
01.2020 - 12.2021
  • Assisted the instructors in the kinder kids program with children aged between 4-5 years old.
  • Provided targeted support for struggling students, leading to increased confidence and academic success.
  • Monitored hallways during bathroom breaks and class changes.


Education

VCAL Year 12

Foundation College, Narre Warren
04.2024

St. peters college (clyde north campus)
01.2023

Cranbourne east primary school
01.2018

Primary School

Skye Primary School
Skye, VIC
01.2016

Skills

  • Trustworthy
  • Reliable
  • Can empathize and relate to people
  • Can adapt to new changes
  • Good communication skills
  • Work well in a team
  • Customer Support
  • Complaint Handling
  • Customer Service
  • Product Knowledge

Additional Information

  • Animal studies certificate 2, Foundation Learning Centre
  • Certificate 3 in retail




Activities

Outside of working hours, i enjoy listening to music and playing basketball on Tuesday nights with my older sister.

Timeline

Customer Service Officer

McDonald's
01.2022 - Current

Customer Service Officer

Lollipops Playcentre
01.2021 - 12.2021

Teaching Assistant Volunteer

Casey Elite Martial Arts
01.2020 - 12.2021

VCAL Year 12

Foundation College, Narre Warren

St. peters college (clyde north campus)

Cranbourne east primary school

Primary School

Skye Primary School

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Abbie Garvey