Sujatha Varghese
Dandenong,VIC
Summary
I am a result driven confident administrative support professional that enjoys working in environments demanding strong organisational and interpersonal skills. Result oriented team player who delivers exceptional customer service with positive attitude. Trustworthy, reliable and ethical. Have the ability to communicate with all levels of stakeholders. Detail oriented, resourceful and able to multi-task effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Officer
Serco Citizen Services
04.2021 - Current
- Handled and responded to emails promptly.
- Manage Portal uploads to maintain accurate records.
- Handled complaints and feedback from customers to maintain service quality.
- Managed customer web form submissions efficiently.
- Made direct contact with customers.
- Responsibilities
Fundraising Officer
Carers of Africa
01.2020 - 01.2021
- Contacted key organizations about securing donations of Toiletries, Sewing Machines, Bikes, Boots or Medical Equipment through strategic communication efforts.
- Obtained gift vouchers from supermarkets such as Kmart and BIGW.
- All the details of the clients who donate are entered and stored in the database for future references
- Conducted follow-up calls.
- Responsibilities
Administration Assistant / Data Entry
South Eastern Public Accountants
01.2016 - 01.2018
- Entered billing information into the system.
- Delivered exceptional service to clients.
- Ensured accuracy of client information.
- Ensured accurate collation of information.
- Checked data for accuracy against source documents.
- Generating reports
- Streamlined ordering system for stationery and supplies.
- Filing documents
- Responsibilities
Survey Assistant (Under Cover)
National Talent Partners Pty Ltd.
01.2014 - 01.2015
- Generating daily reports
- Reporting all delays and terminations of the train services to line manager
- Checking and counting on Myki tickets
- Checking all train service announcements
- Responsibilities
Administration Assistant
Directioneering Pty Ltd.
01.2011 - 01.2014
- Preparing candidate manuals and marketing packs
- Collating data to generate reports for Senior Management
- Coordinating stationery and office supplies
- Filing and archiving records
- Responsibilities
Sales Consultant
Australian Green Credits Ltd.
01.2010 - 01.2013
- Liaising with various businesses over the phone
- Developing and maintaining client databases
- Achievement of weekly sales targets and KPIs
- Responsibilities
Education
Certificate III - Education Support
Alffie Institute
01.2020
Certificate III - Business Administration (Medical)
Holmesglen TAFE
01.2017
Bachelor of Science - undefined
University of Madras
01.1993
Skills
- Administrative Support
- Proficient in Written and Oral Communication
- Effective Time Management
- Strong Work Ethic
- Teamwork and Self-Sufficiency
- Strong Customer Service Background
- Reception Duties Management
- Skilled in Office Applications
- Interpersonal Skills
- Commitment to Excellence
- Independently Motivated
- Enthusiastic Initiative
- Strong Interpersonal Skills
- Optimistic Mindset
- Trustworthy Performance
- Focused on Personal Development
- Proficient in Tamil, Malayalam, and Hindi
Hobbies and Interests
Sports, Watching movies and listening to music, Travelling
Timeline
Customer Service Officer
Serco Citizen Services
04.2021 - Current
Fundraising Officer
Carers of Africa
01.2020 - 01.2021
Administration Assistant / Data Entry
South Eastern Public Accountants
01.2016 - 01.2018
Survey Assistant (Under Cover)
National Talent Partners Pty Ltd.
01.2014 - 01.2015
Administration Assistant
Directioneering Pty Ltd.
01.2011 - 01.2014
Sales Consultant
Australian Green Credits Ltd.
01.2010 - 01.2013
Certificate III - Education Support
Alffie Institute
Certificate III - Business Administration (Medical)
Holmesglen TAFE
Bachelor of Science - undefined
University of Madras
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