Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Abbie Hart

Brisbane ,QLD

Summary

I am a dedicated and detail-oriented professional with exceptional attention to detail, excellent communication, and interpersonal skills, seeking a challenging position that leverages my confident problem-solving abilities. Proven ability to work well under pressure and meet tight deadlines, coupled with a strong motivation to contribute as a team player. Possessing a flexible work ethic and the capability to handle sensitive information discreetly.

Overview

2
2
years of professional experience

Work History

Medical Receptionist

Greenslopes Obstetrics And Gynaecology
04.2023 - Current


  • I have demonstrated exceptional attention to detail in ensuring the Doctors clients details and procedures are updated accurately and timely, the client bookings are done accurately
  • I utilize excellent communication and interpersonal skills in speaking to clients making sure the understand the procedure , what the appointment entails what to expect and if any specific requirements are required before the appointment
  • I problem-solve as from time to time we have to reschedule the Doctors appointments due to illness, emergencies to fit in with the Doctors timelines
  • These changes have to be suitably to both the Doctor and the patient and can be quite challenging in finding a suitable outcome, but need to be successfully completed as often they cannot be deferred
  • I need to communicate with a diverse range of people from Doctors to patients where English may not be a first language so they understand what is needed
  • I handle sensitive information with appropriate discretion regarding patient details and procedures ensuring confidentiality and trustworthiness
  • I need to be extremely organized as the practice doesn't have any room for error as any mistake can affect a patients appoint and their ability to see their Doctor , quite often the Doctors are booked 3-6 months in advance
  • I am naturally a very positive person with a great manner in front of people, to either help them put their mind at ease or where necessary tell them information they don't want to hear
  • I do like working with people and in a team environment and believe I would be an asset to your team
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Invoiced patients accurately in line with charging guidelines.

Au Pair

Private Home
02.2022 - 02.2023
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Kept children's areas neat and clean.
  • Assisted with housework such as laundry and cooking.
  • Implemented daily routine to maintain structure and stability
  • Transported children safely to school, activities and appointments on time.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.

Education

Certificate ll Health Support Service and Certificate lll Health Service Assistance with Placement at the Mater Hospital -

Mater Hospital
Brisbane, QLD

Diploma of Anaesthetic technology -

Tafe Queensland South Bank
Brisbane
12.2021

High School Diploma -

Lourdes Hill College
Brisbane, QLD
12.2020

Skills

  • Medical Terminology
  • Medical Transcription
  • Medical Office Administration
  • Insurance Verification
  • Payment Collection
  • Records Management
  • Front Desk Operations
  • Patient Relations
  • Patient Scheduling
  • Appointment Scheduling
  • Microsoft Office
  • Teamwork and Collaboration

Interests

I enjoy being Physically Fit , Playing Touch Football , Netball and going to the Gym i also enjoy travelling

Timeline

Medical Receptionist

Greenslopes Obstetrics And Gynaecology
04.2023 - Current

Au Pair

Private Home
02.2022 - 02.2023

Certificate ll Health Support Service and Certificate lll Health Service Assistance with Placement at the Mater Hospital -

Mater Hospital

Diploma of Anaesthetic technology -

Tafe Queensland South Bank

High School Diploma -

Lourdes Hill College

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Abbie Hart