Job Search Status
Open to workDesired start date: Flexible
Open To Work
Jenny Miller
Quinns Rocks,WA
Work Preference
Summary
Experienced medical receptionist with strong background in medical office administration. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Joondalup Drive Physiotherapy
Edgewater WA
10.2021 - 05.2026
- Managed patient reception and check-in processes to uphold accurate appointment scheduling and maintain comprehensive records.
- Managed patient inquiries, providing timely information on services and treatment options.
- Coordinated with healthcare providers to streamline patient flow and enhance service delivery.
- Maintained electronic health records, ensuring compliance with data privacy regulations and accuracy standards.
- Processed insurance claims and managed billing inquiries to facilitate efficient payment collections.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Processed medical insurance claims and payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Trained new staff members on reception protocols and patient management systems for consistency in service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Medical Receptionist
Hillarys Medical Centre
Hillarys WA
05.2011 - 09.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Streamlined office communication by effectively coordinating between doctors and nurses.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Greeted and checked in patients, ensuring accurate appointment scheduling and record maintenance.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Received and routed laboratory results to correct clinical staff members.
Education
John Curtin SHS
Perth, WASkills
Front desk operations
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Payment collection
- Reminder calls
- Telephone etiquette
- Medical billing
- Medical records management
- Medical office administration
- Medical office procedures
- Customer service
- Cash handling
- Preparing treatment rooms
Telephone etiquette
Appointment scheduling
Medical terminology
Patient scheduling
Care plan & EPC processing
Medicare, Hicaps payment processing
Dept of Veteran Affairs - Proda Invoicing & Claiming rebates
Patient registration
Insurance verification- Workers Compensation Claims
Payment collection
Reminder calls
Medical billing
Referral verification
Proficient in Cliniko
Timeline
Medical Receptionist
Joondalup Drive Physiotherapy
10.2021 - 05.2026
Medical Receptionist
Hillarys Medical Centre
05.2011 - 09.2021
John Curtin SHS