Abby Lecchino

• Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
• Kept accurate records for client files and handled related paperwork.
• Adhered to company requirements for patient interactions and care standards.
• Kept detailed daily logs with care actions, patient behaviours and incidents.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Drove clients safely to social activities and appointments.
• Maintained safety with tidy, clean and hazard-free home environments.
• Entertained, conversed and read aloud to keep patients mentally alert.

Shift Manager (2022):

• Assisted upper management with daily operations to meet standards of service and quality.
• Resolved customer complaints and reported issues to senior management.
• Completed opening and closing duties to facilitate business operations.
• Collaborated with team members to improve performance and implement training updates.
• Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
• Taught staff upselling techniques to meet revenue targets.
• Reinforced rules to promote superior employee performance.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Monitored security and enforced loss prevention strategies during shift.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Assessed operations and adjusted scheduling to maximize productivity.
• Evaluated and performed equipment maintenance to support operational goals.
• Recruited, hired and mentored new team members, working closely with human resources department.
• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
• Identified inefficiencies in production process and used lean manufacturing methodologies.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Delegated tasks to employees and monitored activities and task completion.
• Supervised and led employees to maintain productivity and customer service levels.
• Upheld company standards and compliance requirements for operations.
• Coordinated daily shift changes to lead transition and handle special requests.
• Complied with company safety procedures, policies and regulations to promote safe working environment.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Coached team members to increase productivity and reduce workplace accidents.
• Assessed reports and adjusted workflows to realign with targets.
• Assisted general manager with operations game plan and company initiatives implementation.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Resolved problems, improved operations and provided exceptional service.
• Exceeded goals through effective task prioritization and great work ethic.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Worked flexible hours; night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Crew Member (2017-2022);

• Maintained energy and enthusiasm in fast-paced environment.
• Instructed new team members on correct procedures for operations.
• Planned and delegated group and individual work assignments to trainees.
• Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
• Explained goals and expectations required of trainees.
• Wiped down tables and equipment, swept and refilled stock.
• Packed fast food products in approved containers, cups and bags.
• Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
• Prepared quality products while maintaining portion control and presentation within service goal times.
• Drove team success by completing assigned task quickly and accurately.
• Organized and restocked supplies to support operations and team productivity.
• Upheld high standards of productivity and quality in operations.
• Demonstrated proper food safety practices by accurately completing quality control checklist.
• Restocked supplies, removed trash and cleaned areas.
• Answered customer questions and took orders.
• Prepared products by adding tags and readying pallets for restocking.
• Corrected unacceptable work or materials to prevent problems and keep operations on target.
• Observed safety precautions and practices to reduce injury when using heavy machinery and equipment.
• Verified orders and bagged items for easy transport.
• Operated fryers and grills, assisted with putting orders together and bagged items for customers.
• Totalled bills, accepted payments and returned change.
• Maintained excellent attendance record, consistently arriving to work on time.
• Operated cash register, collected payments and provided accurate change.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Maintained calm demeanour during high-volume periods and special events.
• Memorized official and off-menu coffee and tea preparations.
• Described menu items to customers and suggested products based on stated preferences.
• Maintained clean and organized workspace, enabling coworkers to locate resources and product.
• Received and accurately processed customer payments.
• Supported highest standards of conduct and service to support company reputation.
• Managed morning rush of customers daily with efficient, levelheaded customer service.
• Greeted guests with pleasant smile and superior customer service.
• Cleaned and sanitized work areas, utensils and equipment.
• Enthusiastically engaged customers during busy periods to keep mood light and fun.
• Restocked counter and customer areas to maintain adequate items levels for expected needs.
• Protected customers by regularly cleaning and sanitizing work areas and equipment.
• Listened to customer desires and needs to recommend optimal products.
• Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
• Resolved customer disputes with tact and professionalism.
• Decreased food and utensil waste by waste separation and recycling.
• Developed creative and appealing latte art techniques and instructed coworkers in method.
• Protected store assets and facilities by complying with company policies and procedures.
• Ordered, received and stocked supplies and retail products.
• Gave details on coffee blends and preparation descriptions to customers.

• Maintained accuracy while handling payments, giving change and printing receipts to customers.
• Stocked server areas with supplies before, during and after shifts.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
• Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Presented menus to patrons to answer questions about menu items and make recommendations.
• Transported dirty tableware from dining room to dishwashing area for proper cleaning.
• Relayed orders to service bar and kitchen via point-of-sale register system.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Resolved customer concerns with friendly and knowledgeable service.
• Set up dining room to meet hospitality and service standards.
• Cleared table and bussed dishes to allow for quick setups.
• Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
• Implemented sanitary food handling, holding and service protocols.
• Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
• Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
• Operated POS terminals to input orders, split bills and calculate totals.
• Set up tables and counters to prepare dining and serving areas.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Documented food orders and ran items to guest tables in dining room.
• Handled special customer requests for separate checks and menu substitutions.
• Provided exceptional service to high volume of daily customers.
• Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
• Presented menus to patrons, answered questions about menu items and made recommendations.
• Monitored dining rooms for safety and customer needs.
• Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
• Discussed dining menu information to aid in decision process for senior residents.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Restocked tables, wait staff areas and order staging areas.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Provided timely checks on guest needs and brought requests.

• Provided exceptional service that reflected restaurant standards and core values.
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Maintained dining and food service areas to maximize safety and cleanliness.
• Assembled and served meals according to specific guest requirements.
• Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
• Priced and ordered food products, kitchen equipment and food service supplies.
• Prepared and led food service training programs to teach staff various tasks.
• Set tables for upcoming meals by following food service guidelines.
• Created food displays according to established standards and replaced dated products with fresh.
• Maintained presence throughout meals to assist guests with additional food and beverage requests.
• Applied proactive and resourceful nature to create pleasant guest experiences.
• Supported serving staff in delivering accurate and well-presented food orders.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Greeted guests with friendliness and professionalism.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.