Jakeal Anderson
Wingham,Australia
Summary
Dynamic and reliable Disability Support Worker at Valley Industries, skilled in implementing behavioral strategies and providing emotional support. Proven ability to enhance client independence through effective communication and medication administration. Recognized for fostering positive interactions and documenting client progress, ensuring high-quality care and service delivery.
Overview
11
11
years of professional experience
Work History
Disability Support Worker
Valley Industries
Taree
02.2025 - 09.2025
- Assisted clients with daily living activities and personal care needs.
- Facilitated communication between clients and healthcare professionals.
- Implemented behavioral strategies to promote positive interactions.
- Monitored client progress and documented changes in condition.
- Collaborated with team members to enhance service delivery methods.
- Provided emotional support and companionship to clients in need.
- Assisted in developing self-care skills such as personal hygiene practices.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Encouraged independence by teaching skills needed for everyday life.
- Administered medication according to doctor's orders and monitored side effects.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
Service Station Attendant
Jack & Co
Taree
02.2023 - 02.2025
- Maintained fuel pumps and ensured cleanliness of service station facilities.
- Assisted customers with fuel purchases and provided prompt service.
- Managed inventory levels and restocked convenience store items regularly.
- Operated cash register and processed customer transactions efficiently.
- Monitored safety protocols and reported maintenance issues promptly.
- Educated customers on product offerings and promoted sales initiatives.
- Coordinated daily tasks among team members to optimize operations.
- Trained new staff on customer service standards and operational procedures.
- Stocked shelves with merchandise such as snacks, beverages, cigarettes, oil products, ice cream and other convenience items.
- Greeted customers and provided excellent customer service.
- Verified age for tobacco and alcohol purchases using valid identification cards.
- Operated cash register, processed payments, and balanced drawer daily.
- Followed company guidelines for safe food handling practices when stocking refrigerators or freezers with food items.
Multiple Roles
Complete Staff Solution
06.2023 - 01.2024
- Forklift Driving
- Process working
- Picking and Packing
- Filling order and Completing Delivery Dockets
- Hospitality work
- Compute knowledge
Assistant Nurse
Estia Health
01.2022 - 01.2023
- Disposal of waste
- Changing AIDs of incontinent residents
- Assisting in feeding
- Processes of correct PPE use
- Re-directing and managing difficult behaviors
- Documentation
- Assisting with daily activities
- Assisting with personal care
Assistant Cook
Garden Grub
01.2022 - 12.2022
- Preparation & handling of food with correct hygiene practices
- Creating new menu’s and menu idea’s
- Ordering of food products
- Catering for weddings and events
- Cleaning kitchen & utensils
Barista Manager
Bent on Food
01.2020 - 12.2022
- Handling of cash and eftpos
- Directing and managing staff
- Customer service
- Coffee making and coffee art
- Cleaning and use of PPE equipment
- Service of food
Eddies Fresh Chickens
01.2019 - 12.2020
- Handling of fresh produce using work health and safety procedures
- Customer service
- Home delivery’s
- Re-stocking of fresh produce
- Cutting and boning of fresh produce
- Use of technical equipment (mincing machine)
Team Member and Crew Trainer
KFC Taree
01.2015 - 12.2019
- Train new members on the job and provide mentoring
- Cash handling, Point of Sale and EFTPOS operation
- Customer service, including dealing with customer complaints and positive feedback
- Cooking using work health and safety procedures
- Conducting tasks using OH&S procedures
Education
Forklift License -
01.2023
Certificate 3 Community Services -
Taree TAFE
01.2022
RSA -
01.2019
Certificate 3 in Customer Engagement -
Industrial Resolution Australia PTY LTD
01.2018
Certificate 2 in Skills for Work & Vocational Pathways -
Port Macquarie Community College
01.2017
Skills
- Management
- Honest
- Reliable
- Trustworthy
- Crew Trainer
- Barista
- Cash & Eftpos Handling
- RSA
- Forklift
- Personal care
- Behavioral strategies
- Medication administration
- Client transportation
- Daily living assistance
- Emotional support
- Documentation procedures
- Positive reinforcement
- Problem solving
- Effective communication
- Time management
- Hygiene assistance
- Verbal and written communication
- Household chores
- Care documentation
References
- Chelsea Staff, Valley Industries - Supervisor,
- Sarah Smoothy, Valley Industries - co worker,
- Jason Harvey, Jack & C0 Supervisor, 0427884011
- Brooke McWilliams, Pathway Co-Ordinator Mid Coast Connect, 0422 449 482
- Leanne Watson, Garden Grub, 0499 505 075
- Donna Carrier, Bent on Food, 0419 490 312
Timeline
Disability Support Worker
Valley Industries
02.2025 - 09.2025
Multiple Roles
Complete Staff Solution
06.2023 - 01.2024
Service Station Attendant
Jack & Co
02.2023 - 02.2025
Assistant Nurse
Estia Health
01.2022 - 01.2023
Assistant Cook
Garden Grub
01.2022 - 12.2022
Barista Manager
Bent on Food
01.2020 - 12.2022
Eddies Fresh Chickens
01.2019 - 12.2020
Team Member and Crew Trainer
KFC Taree
01.2015 - 12.2019
Forklift License -
Certificate 3 Community Services -
Taree TAFE
RSA -
Certificate 3 in Customer Engagement -
Industrial Resolution Australia PTY LTD
Certificate 2 in Skills for Work & Vocational Pathways -
Port Macquarie Community College