Abby Longworth
Flagstone,Australia
Summary
Organized Administrative Assistant with experience in managing high-priority tasks, administrative coordination, and office management. Strengths include strong communication skills, problem-solving ability and knowledge of multiple software platforms. Demonstrated ability to create efficient systems leading to improved overall productivity.
Overview
7
7
years of professional experience
Work History
Admin/Customer Service Officer
Polyfoam
darra, QLD
05.2025 - Current
- Assisted customers in selecting products and services to meet their needs.
- Handled customer inquiries and resolved issues promptly and effectively.
- Managed daily office operations and maintained organized filing systems.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Administration officer-file manager
Pattersons Insurerbuild
03.2024 - 03.2025
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer and clients inquiries via calls and email throughout the duration of the claims, keeping them informed on progress updates and addressing any concerns as needed.
- Helped solve any issues promptly with creative problem-solving abilities, preventing delays or compromises in quality.
- Managed calendar by scheduling appointments, conferences and outside personnel.
- Submitted essential documentation, including report, invoices, and contracts to insurance companies.
Pharmacy Assistant
North Maclean discount chemist
06.2022 - 03.2024
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Kept pharmacy counter and related areas clean, neat and organized.
Customer Service Representative
KFC-Calamvale
06.2019 - 06.2022
- De-escalated problematic customer concerns, maintaining clam, friendly demeanour.
- Educated customers on special pricing opportunities and company offerings.
- Instructed new team members on correct procedures for operations.
- Assessed customers’ needs and upsold products to maximize sales.
Education
Certificate III - Business
Tafe
12.2023
Year 12 -
Stretton State College
12.2022
Skills
- Adaptive team player
- Product organisation
- Customer assistance
- Microsoft
- Problem solving
- Email management
Timeline
Admin/Customer Service Officer
Polyfoam
05.2025 - Current
Administration officer-file manager
Pattersons Insurerbuild
03.2024 - 03.2025
Pharmacy Assistant
North Maclean discount chemist
06.2022 - 03.2024
Customer Service Representative
KFC-Calamvale
06.2019 - 06.2022
Certificate III - Business
Tafe
Year 12 -
Stretton State College