Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Kuol Mach

Southbank,VIC

Summary

Results-driven customer service professional with expertise in complaint handling, quality assurance, and payment processing. Proven ability to enhance customer satisfaction and build trustful relationships through effective communication. Dynamic customer service officer with a strong foundation in problem resolution and team collaboration. Skilled in managing customer interactions and utilizing CRM systems to streamline processes, ensuring high levels of customer satisfaction and operational efficiency. Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Tushar Ahuja
Melbourne, VIC
02.2025 - Current
  • Maintained accurate records of customer interactions and transactions.
  • Collaborated with team members to enhance customer satisfaction initiatives.
  • Utilized CRM systems to track and manage customer requests efficiently.
  • Educated customers about products, services, and promotions effectively.
  • Provided feedback to management on service improvements and trends.
  • Participated in training sessions to improve product knowledge and service skills.
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Established trustful relationships with customers through effective communication skills.
  • Managed daily operations of the Customer Service Department.
  • Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
  • Communicated information to customers about product quality, value and style.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Identified potential opportunities to upsell products or services to customers.
  • Performed follow-up calls to ensure customer satisfaction with product and service delivery.
  • Processed payments and updated balances and customer totals.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Implemented best practices regarding customer service standards across all channels.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Strengthened customer retention by offering discount options.

Warehouse Packer

Peter Goodsmith
Derrimut, VIC
10.2024 - 02.2025
  • Packaged products accurately for distribution to ensure timely delivery.
  • Operated packaging machinery to prepare items for shipment efficiently.
  • Inspected incoming materials for quality and compliance with specifications.
  • Collaborated with team members to streamline packing processes and workflows.
  • Followed all safety guidelines to minimize risks during packing operations.
  • Labelled boxes, containers, and pallets for shipment purposes.
  • Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Verified accuracy of items picked against packing list.
  • Inspected finished product packaging for quality assurance before sending out orders.
  • Stacked cartons onto appropriate pallets according to size and weight restrictions.
  • Reported any damages or discrepancies observed during operations to supervisor.
  • Organized warehouse inventory and stocked shelves with incoming deliveries.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Stretched wrap and move skids to finished goods staging area.
  • Transported goods between different departments using material handling equipment.
  • Resolved packing issues promptly to avoid delays in the shipping process.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
  • Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.

prestige showroom attendant

Parth Kotyel
Melbourne, VIC
07.2023 - 10.2024
  • Collaborated with team members to ensure efficient service delivery.
  • Resolved customer complaints with professionalism and empathy.
  • Trained new attendants on procedures and company standards.
  • Cleaned work areas and equipment at the end of each shift.
  • Assisted other staff members in completing tasks as needed.
  • Eliminated safety hazards, removed soiled items, and collected trash from customer areas.
  • Reported incidents of damage or loss to supervisor for immediate remediation.
  • Resolved customer issues to maintain high standards of customer satisfaction.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Informed management of any safety hazards or customer complaints immediately.
  • Handled cash register transactions accurately while maintaining proper security measures.
  • Assisted in stocking shelves with merchandise in an organized manner according to company procedures.
  • Utilized company software for record-keeping and reporting purposes.
  • Handled lost and found items, ensuring proper logging and return to owners.
  • Performed routine checks to ensure equipment and facilities were in good working condition.
  • Participated in ongoing training to enhance job skills and knowledge.

David Jones

Elvis Perrone
Geelong, VIC
02.2022 - 05.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

Bachelor of Civil Engineering - Engineering

Royal Melbourne Institute of Technology
Melbourne, VIC

Skills

  • Customer service
  • Quality assurance
  • Problem resolution
  • Team collaboration
  • Complaint handling
  • Payment processing
  • Customer support
  • Upselling
  • Cultural awareness
  • Adaptive team player
  • Adaptability and flexibility

Affiliations

  • likes to play football with my friends when i have some free time

Languages

English
Native/ Bilingual
Swahili
Professional
Arabic
Elementary
Dinka
Professional
Spanish
Elementary

Accomplishments

  • I won the Year 12 Long Tan Award at my high school as recognition for my leadership, as well as for building up fellow students
  • I won the student of the year award when i was in year 12 which I was rewarded 1500 by the school principle

Certification

  • At David Jones, I was awarded the Employee of the Month multiple times

References

References available upon request.

Timeline

Customer Service Officer

Tushar Ahuja
02.2025 - Current

Warehouse Packer

Peter Goodsmith
10.2024 - 02.2025

prestige showroom attendant

Parth Kotyel
07.2023 - 10.2024

David Jones

Elvis Perrone
02.2022 - 05.2023

Bachelor of Civil Engineering - Engineering

Royal Melbourne Institute of Technology

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Kuol Mach