ABBY MCCURDY

In this role I am an on-site support worker for women who have experienced rough sleeping as a result of experiencing a crisis. As a support worker I am there to offer the women support for emergency medical and mental health issues as well as offering general emotional support.

• Public Intoxication Response - Driving around Inner and Outer Melbourne to find people intoxicate and in need of assistance or a place to sleep and finding the most effective way to help them in their current situation.

• Case Worker: Under The Salvation Army's Green Light Supportive Housing Program
• Helping individuals maintain their tenancy after they have experienced rough sleeping or unstable living situations
• Supporting from 8-10 clients at one time.
• Complex Care Coordinator
• Under the consortia of Access Health, The Salvation Army and Sacred Heart Mission the Homeless to a Home (H2H) program supports clients that were previously struggling with homelessness before the Covid-19 Pandemic and were housed in Hotels across Melbourne and helping them find stable housing and wrap around supports after the Melbourne Lockdowns concluded
• As a Complex Care Coordinator my role was to help case workers with organising further medical assistance as well as organising for clients to go onto DSP and help refer them to other programs.

• KPI's in this position, including sales and satisfaction surveys
• Communicating effectively an personally to every customer to help leave them with a good experience

• Restocking Shelves, Helping customer enquires, cleaning and effectively communicating with both management and team members