Abdikafar Hassan Ibrahim

• Provide inbound customer support for IAG, assisting clients with insurance inquiries
and policy information.
• Utilise CRM systems to document interactions and manage customer information
accurately.
• Met performance targets and supported team metrics through consistent engagement and collaboration.
• Participate in ongoing training to stay updated on products and customer service best
practices.

• Assisted clients in understanding policy coverage and claim processes.
• Collaborated with team members to resolve complex claims issues efficiently.

• Provided thorough cleaning services for offices, hotels, and restaurants to enAdjusted to varying schedules and settings while consistently meetiUpheld stringent cleanliness standards and managed tasks independently to support operational efficiency.high standards of cleanliness and independence on tasks.

• Performed administrative duties such as data entry and sales reporting.
• Communicated with clients across Australia, delivering tailored sales solutions.
• Met sales targets and maintained accurate inventory and order records.

• Prepared products to meet quality standards and uphold hygiene protocols.
• Maintained a clean and organised workstation in a fast-paced setting.
• Collaborated with team members to achieve service efficiency targets.

• Assisted in daily bakery operations, ensuring product quality and freshness..
• Supported preparation of baked goods according to established recipes and standards.
• Maintained clean and organized workstations, adhering to food safety guidelines.

Executed bakery tasks, including packaging and customer service.
• Processed cash transactions accurately, maintaining trustMaintained food safety and hygiene standards, ensuring a safe environment for customers and staff.h food safety and hygiene standards.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained cleanliness and organization of store displays to ensure appealing presentation.
• Operated cash register efficiently, processing transactions accurately and promptly.

• Assisted residents with daily activities with lifestyle and wellbeing activities. • Organized and maintained confidential documents and administrative records to ensure compliance. • Collaborated with care teams to achieve quality outcomes for residents.

Demonstrated respect, friendliness, and willingness to help wherever needed.

Assisted with day-to-day operations, working efficiently and productively with all team members.

Worked flexible hours across night, weekend, and holiday shifts.