Abdirahman Abdullahi
Bentley,WA
Summary
Customer Service Representative with a proven track record in delivering exceptional support and effectively resolving customer inquiries. Possesses strong communication and problem-solving skills, contributing to improved customer satisfaction and loyalty. Recognized for enhancing team performance through the sharing of knowledge and best practices in customer service operations. Aiming to further elevate service excellence within a dynamic team environment.
Overview
3
3
years of professional experience
Work History
Account Manager
Pioneer Credit
Perth, WA
04.2025 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Sales Officer
TSA Group
Perth, WA
04.2024 - 12.2024
- Delivered sales presentations to high-level executives and decision-makers.
- Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
- Managed a portfolio of accounts to achieve long-term success.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
STORE MANAGER
IGA RIVERVALE
03.2023 - 02.2024
- Promoted to Store Manager within a year, showcasing leadership and management abilities
- Efficiently managed daily operations, including inventory control, staff supervision, and customer service
- Successfully trained and developed skills in butchery, enhancing product knowledge and customer engagement
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
CASHIER & STOCKING ASSISTANT
THE HALAL BUTCHER SHOP
11.2022 - 03.2023
- Provided exceptional customer service at the till, ensuring accurate and friendly transactions
- Collaborated in stocking shelves and maintaining a well-organized store environment
- Demonstrated flexibility in handling various responsibilities to contribute to a smooth store operation
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
WAREHOUSE ASSISTANT
WOOLWORTHS WAREHOUSE
07.2022 - 11.2022
- Executed efficient unloading of containers and stocking up of merchandise.
- Maintained a high level of accuracy in handling inventory, and collaborated with the team to meet deadlines.
- Developed strong teamwork and time management skills in a fast-paced warehouse environment.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Inspected outgoing shipments to maintain quality assurance standards.
Education
HIGH SCHOOL GRADUATE -
AIC HIGH SCHOOL
07.2023
Skills
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Customer-focused approach
- Adaptability
- Quick learning
- Proven leadership and managerial skills
- Customer support
- Quality assurance monitoring
Languages
somali
Professional
Arabic
Limited
English
Native/ Bilingual
References
References available upon request.
Timeline
Account Manager
Pioneer Credit
04.2025 - Current
Sales Officer
TSA Group
04.2024 - 12.2024
STORE MANAGER
IGA RIVERVALE
03.2023 - 02.2024
CASHIER & STOCKING ASSISTANT
THE HALAL BUTCHER SHOP
11.2022 - 03.2023
WAREHOUSE ASSISTANT
WOOLWORTHS WAREHOUSE
07.2022 - 11.2022
HIGH SCHOOL GRADUATE -
AIC HIGH SCHOOL