Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abdulaziz Hassan

Melbourne,VIC

Summary

Self-starter with a strong desire to learn and listen to constructive criticism. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

9
9
years of professional experience

Work History

Carpenter Apprentice

Cirfe
Melbourne, Victoria
08.2022 - 12.2024
  • Assisted with the layout of stairs by marking stair stringers according to code regulations.
  • Disposed of waste materials properly following local regulations regarding hazardous materials disposal.
  • Used ladders safely when accessing hard-to-reach areas during installations.
  • Transported tools and supplies from one job site to another using company vehicle.

Call Agent

Serco
Melbourne, Victoria
02.2020 - 07.2022
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Documented processes for handling different types of customer inquiries.
  • Provided customer service support for incoming calls and emails.
  • Responded to customer complaints in a timely manner.
  • Escalated complex customer inquiries to appropriate personnel when necessary.

Restaurant Manager

Max brenner
Melbourne , Victoria
11.2018 - 01.2020
  • Resolved conflicts among employees in an effective manner.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Assisted with kitchen preparation during peak times as needed.
  • Maintained detailed records of sales transactions and daily shift reports.

Restaurant Team Member

mcdonalds
Melbourne, Victoria
02.2016 - 10.2018
  • Assisted in taking customer orders and providing recommendations.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Trained new team members on restaurant policies and procedures.
  • Followed health code regulations when handling food items safely.
  • Provided quality customer service with a friendly attitude.

Education

Mount Ridley College
Melbourne, VIC
12-2019

Skills

  • Strategic Planning
  • Financial Management
  • Expense Tracking
  • Staff Development
  • Quick and Effective
  • Determined
  • Great communication skills

Languages

English
Professional
Arabic
Professional
Somali
Professional

Timeline

Carpenter Apprentice

Cirfe
08.2022 - 12.2024

Call Agent

Serco
02.2020 - 07.2022

Restaurant Manager

Max brenner
11.2018 - 01.2020

Restaurant Team Member

mcdonalds
02.2016 - 10.2018

Mount Ridley College

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Abdulaziz Hassan