Ahmed Shire
Wollert
Summary
Dynamic and results-driven professional with a proven track record at Miracle Hands, adept in customer relationship building and sales strategy development. Leveraged interpersonal communication skills and CRM software proficiency to consistently achieve sales targets, resulting in a significant increase in client satisfaction and repeat business. Demonstrates a strong commitment to professional growth and excellence through continuous skill enhancement and teamwork.
Overview
4
4
years of professional experience
Work History
Carpenter Apprentice
Cirfe Building Group PTY LTD
02.2024 - 06.2024
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
Sales and Service Representative
Miracle Hands
01.2020 - 04.2024
- Assisted call-in customers with questions and services.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Implemented upselling techniques to capitalize on existing client relationships for increased revenue generation.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Identified new sales opportunities through research, networking, and attending industry events.
- Monitored sales pipeline closely to identify any bottlenecks or obstacles hindering progress towards reaching quarterly targets.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Epping Secondary College
McDonalds Rd, Epping VIC 307611-2023
Skills
- Goal oriented
- Cold calling
- Performance tracking
- CRM software proficiency
- Sales presentations
- Product and service knowledge
- Sales forecasting
- Competitor research
- Territory growth
- Promotional planning
- Time management
- Customer relationship building
- Interpersonal communication skills
- Client engagement
- Client service
- Strategic planning
- Complex Problem-solving
- Social media marketing
- Sales strategy development
- Investment property sales
- Increasing sales
- Textbook sales
- Sales target monitoring
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
- Works well independently
- Lead follow up
- Client-oriented
Timeline
Carpenter Apprentice
Cirfe Building Group PTY LTD
02.2024 - 06.2024
Sales and Service Representative
Miracle Hands
01.2020 - 04.2024
High School Diploma -
Epping Secondary College
Similar Profiles
Fares TabetFares Tabet
Director at Inbuilt Building Group Pty LtdDirector at Inbuilt Building Group Pty Ltd
ALI HARIRIALI HARIRI
Senior Construction Project Manager at Ubacon Building Group Pty LtdSenior Construction Project Manager at Ubacon Building Group Pty Ltd
Hongyu ZhangHongyu Zhang
Junior Foreman at Index Building Group Pty LtdJunior Foreman at Index Building Group Pty Ltd