ABDULLAH KHAN
Newcastle,Australia
Summary
Detail-oriented IT graduate with hands-on experience in technical support, Microsoft 365 administration, system configuration, and networking fundamentals. Proven ability to troubleshoot hardware, software, and connectivity issues across diverse environments. Strong foundation in Windows systems and user support, combined with excellent communication and problem-solving skills. Passionate about technology and continuously developing skills across IT support, systems administration, and networking.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Freelance IT Support Technician
Self-employeed
Newcastle, NSW
01.2023 - Current
- Provided remote and onsite technical support, troubleshooting hardware, software, and network issues for multiple clients
- Installed and configured Windows 10/11 systems, optimizing performance and ensuring secure setup
- Managed Microsoft 365 accounts including user setup, email configuration, and basic administration
- Diagnosed and resolved basic networking issues (connectivity, DNS, router setup)
- Installed and configured software, printers, and peripheral devices
- Delivered clear technical guidance to non-technical users
Stock taker (Part-Time)
RGIS, Newcastle
Newcastle
06.2024 - 09.2025
- Collected and processed inventory data using handheld digital systems
- Maintained high accuracy under time pressure in structured environments
- Followed strict procedures aligned with SLA-driven workflows
- Worked collaboratively within teams to meet deadlines
Warehouse Store person
Fantastic Furniture, Newcastle
Newcastle
12.2024 - 07.2025
- Processed orders using internal systems and Microsoft Excel
- Assisted customers with enquiries and issue resolution
- Maintained accurate inventory records and ensured efficient workflow
- Developed strong attention to detail and time management skills
Education
Bachelor of Science - Information Technology
King's Own Institute
Newcastle, NSW06-2025
No Degree - ACS Professional Year
Performance Education
Sydney, NSW01-2026
Skills
- Core IT Skills
- Technical Support (On-site & Remote)
- Troubleshooting (Hardware, Software, Network)
- System Setup & Configuration
- User Support & Help Desk Operations
- Systems & Platforms
- Windows 10/11 Administration
- Microsoft 365 (Exchange, Teams, Outlook)
- Active Directory (User & Access Management – basic/intermediate)
- Networking
- TCP/IP, DNS, DHCP fundamentals
- Network troubleshooting & connectivity issues
- Router & small network setup
- Hardware & Devices
- PC/Laptop deployment and maintenance
- Printer and peripheral configuration
- Device setup and upgrades
- Tools & Technologies
- Microsoft Office Suite (Excel, Word, Outlook)
- Remote support tools (AnyDesk / TeamViewer – if used)
- Basic ticketing system understanding
- Excellent customer service (face-to-face and phone support)
- Strong communication with technical & non-technical users
- Problem-solving and analytical thinking
- Time management and ability to meet deadlines (SLA awareness)
- Team collaboration and adaptability
- High attention to detail and accuracy
Certification
- Full NSW Driver Licence (valid to 2028)
- White Card – Construction Safety
- Working With Children Check (valid to 2029)
LANGUAGES
English – Fluent
Urdu – Native
Hindi – Fluent
Pashto – Native
Arabic – Intermediate
Timeline
Warehouse Store person
Fantastic Furniture, Newcastle
12.2024 - 07.2025
Stock taker (Part-Time)
RGIS, Newcastle
06.2024 - 09.2025
Freelance IT Support Technician
Self-employeed
01.2023 - Current
Bachelor of Science - Information Technology
King's Own Institute
No Degree - ACS Professional Year
Performance Education
AVAILABILITY
Available full-time, including onsite rotations and on-call duties.