KASUN KURUWITA
West Hobart,Australia
Summary
Motivated and reliable IT graduate with hands-on experience in application and desktop support, user training, and system administration. Holds a master’s degree in Information Technology and has completed the Australian Professional Year Program in IT. Proven ability to deliver Level 1 support, respond to technical issues, and provide clear user guidance in professional and educational environments. Skilled in setting up user accounts, managing CRM systems, documenting support processes, and delivering basic IT training. Known for strong communication skills, attention to detail, and a proactive approach to problem-solving. Fully authorized to work in Australia, with a strong work ethic, and a commitment to continuous improvement. Eager to contribute to Homes Tasmania’s mission by supporting digital tools that enable better housing solutions for all Tasmanians.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Freelance IT Support Technician
Self-employed
01.2012 - Current
- Diagnosed and repaired laptop hardware issues for friends, family, and community clients.
- Performed charging port repairs, display replacements, battery upgrades, and keyboard replacements.
- Installed and replaced Wi-Fi/network cards for improved connectivity.
- Assembled and upgraded custom desktop PCs, including power supply, RAM, SSD, HDD, and graphics card installation.
- Backed up and reinstalled operating systems (Windows 7/10/11) and software packages.
- Provided troubleshooting support for slow systems, boot issues, and software errors.
- Advised clients on hardware compatibility, upgrades, and purchasing decisions.
- Key Skills & Services Provided
Volunteer IT Technician
McClelland College
Frankston, VIC
04.2023 - 04.2023
- Assisted with network switch configuration and relocation within network cabinets
- Replaced outdated hardware by installing and configuring new desktop computers in the school’s ICT lab
- Performed basic PC assembly, including hardware installation and cable management
- Contributed to upgrading IT infrastructure, supporting staff with on-site technical tasks
Junior IT Executive
Southern Management Services (PVT) LTD
, Sri Lanka
06.2016 - 08.2021
- Created and managed new user accounts, configured profiles, and handled password resets.
- Performed additional IT support tasks and responsibilities as assigned.
- Reviewed and updated documentation for IT policies, procedures, and operational standards.
- Provided first-level technical support for desktop operating systems (Windows 7 and Windows 10) and productivity applications (Microsoft Office 2013/2016).
- Monitored and maintained office computer systems, local network connectivity, and IT infrastructure.
- Diagnosed and resolved hardware issues including desktops, laptops, monitors, and peripheral devices.
- Performed printer troubleshooting and maintenance, including resolving connectivity issues, driver configurations, and paper jams.
- Installed and configured new user workstations, email clients, and basic software tools.
IT service Desk(Internship)
Immigration Hotspot Pty Ltd
Melbourne
03.2021 - 06.2021
- Assisted in managing the company’s CRM system (ActiveCampaign) by updating client records, creating email campaigns, and generating activity reports.
- Responded to staff support requests through email and in-person, ensuring timely resolution of issues.
- Installed and configured software applications, performed system updates, and handled password resets.
- Maintained and monitored office equipment including printers, scanners, and network devices.
- Documented support activities and created user-friendly guides for common IT tasks.
- Supported onboarding of new staff by setting up user accounts and providing basic IT orientation.
Education
Professional Year -
Performance Education
Melbourne, VIC01.2021
Master of Science - Information Technology
Charles Sturt University
Melbourne01.2019
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
Sri Lanka01.2016
Skills
- Hardware troubleshooting
- Network configuration
- Operating system installation & management
- Software installation & configuration
- Application support
- Client support
- Communication skills
- Time management
- Attention to detail
- System monitoring
- Problem solving
- User account management
- Help desk operations & support
- Wireless networking
- Remote support
- Software deployment management
- Network troubleshooting
- System administration
- IT asset management
- Peripheral repair & maintenance
- Inventory control systems
- Mobile fleet/device management
- Troubleshooting and diagnostics
- Network maintenance
- Incident management
- Network security
- Desktop technical support
- Information security
- Quality assurance
- Equipment repair
- Hardware configuration
- Help desk management
- Technical support
- Software updating
Certification
- Google IT Support Professional - Google 2025
- Microsoft IT support Professional - Microsoft 2025
- CISCO Certified Network Associate (CCNA R&S) Training - WinSYS Networks - Sri Lanka 2017
- Computer Hardware with Networking - Lanka Training College of Computer & Information Technology - Sri Lanka 2011
Other Work Experience (Non IT) - Cleaner
- Facility and client services - Menzies Group Pty Ltd July 2023 to April 2025
- These clearances were essential for my role at Holmesglen TAFE – Chadstone Campus, ensuring a high level of trust, professionalism, and safety while working in a child-safe workplace.
- Acted as a first point of contact for internal service requests; communicated clearly with clients via email and in person to understand needs and confirm task completion.
References 1
Saliya Jayasekara,
Local Technician
jayasekara.dare@gmail.com
+61415856446
Hume central secondary college.
Timeline
Volunteer IT Technician
McClelland College
04.2023 - 04.2023
IT service Desk(Internship)
Immigration Hotspot Pty Ltd
03.2021 - 06.2021
Junior IT Executive
Southern Management Services (PVT) LTD
06.2016 - 08.2021
Freelance IT Support Technician
Self-employed
01.2012 - Current
Professional Year -
Performance Education
Master of Science - Information Technology
Charles Sturt University
Bachelor of Science - Information Technology
Sri Lanka Institute of Information Technology
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