ABDULLAH AL NAHID NIROB
potts point kings cross
Summary
Driven to transition into new field, bringing valuable skills developed in customer-focused environment. Skilled in active listening and conflict resolution, with proven track record of fostering positive customer interactions. Prepared to leverage these transferable skills to make meaningful impact in new professional setting. Positive, upbeat, and friendly with natural ability to connect with people. Possesses strong communication and problem-solving skills, adept at handling customer inquiries and resolving issues efficiently. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
Macdonals
04.2022 - Current
- Identifying clients' needs and helping them find clothing that suits their body types
- Creating complete looks from head to toe to match clients' style
- Offering personalised styling tips
- Constantly improvised to increase sales
- PROCESSED ORDERS AND RETURNS
- PACKED ORDERS NICELY
- GREETED CUSTOMERS WITH A BIG SMILE
- ANSWERED QUESTIONS AND RESPONDED TO CUSTOMER COMPLAINTS
- SHARED INFORMATION ABOUT PRODUCTS AND SERVICES
- ENCOURAGED CUSTOMERS TO HAVE EVERYDAY REWARDS CARD
- FILLED PRODUCTS IN DEPARTMENTS
- HELPED IN TROLLEY COLLECTION
- MAINTAINED SAFETY, CLEANLINESS AND PUNCTUALITY
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
Team Member
Seven Heaven Mars Restruant
12.2021 - 03.2022
- TOOK CUSTOMER ORDERS AND COLLECTED PAYMENTS
- WORKED BOTH ON THE BACK AND THE FRONT
- ASSISTED CUSTOMERS
- HELPED IN FOOD PREPARATION
- CLEANED THE FOOD EQUIPMENT AND MACHINERIES
- MAINTAINED SAFETY, CLEANLINESS AND PUNCTUALITY
- WORKED ON TIME MANAGEMENT AND DEVELOPED INTERPERSONAL SKILLS
Education
Bachelors of IT - Network and Security
Victorian Institute of Technology
09.2026
HSC -
DR. MAHBUBUR RAHMAN MOLLAH COLLEGE
01.2020
SSC -
BHATERCHAR D.A MANNAN PILOT HIGH SCHOOL
01.2018
Skills
- Communication skills
- Negotiation skills
- Able to work with teammates
- Able to work in a dynamic environment
- Able to engage with customers
- POS System Operation
- Cash Handling
- Customer Focus
- Payment Processing
Languages
English
Bangla
Hindi
References
Suzana Bhuiyan, Crew Member-Mcdonalds, North Ryde, Bakery Team Member - Coles Carlingford, 0449226016
Timeline
Customer Service Team Member
Macdonals
04.2022 - Current
Team Member
Seven Heaven Mars Restruant
12.2021 - 03.2022
HSC -
DR. MAHBUBUR RAHMAN MOLLAH COLLEGE
SSC -
BHATERCHAR D.A MANNAN PILOT HIGH SCHOOL
Bachelors of IT - Network and Security
Victorian Institute of Technology
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