Abhaya Poudel
Weston Creek,ACT
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Staff and Inventory and Maintaining high-quality service. Possess good knowledge of craft beers, wine, spirits, and cocktails. Seeking a maintaining position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Duty Manager
Eastlake Football Club
Griffith, ACT
08.2022 - 07.2023
- Looking after the operations of Gaming(poker, Keno TAB), Bistro, Bar and Functions
- An understanding of all areas of licensed Club operations including gaming, food & beverage (including cellar), functions and regulatory compliance
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Bartender Shift Manager
Hotel Esplanade
St. Kilda, VIC
11.2018 - 04.2022
- Meeting with the distributors, changing the drinks menu seasonally and handling the financial transactions
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money, setting up the bar at the beginning of the shift, and breaking down at the end of the shift to facilitate operations.
- Developed new signature cocktails to support the bar marketing brand and increase profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained over (25-30) new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
Bar-supervisor
Melbourne Marriott Docklands
Docklands, VIC
10.2021 - 03.2022
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Completed bar opening and closing procedures.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Education
Bachelor's In Information Technology - Information Technology
Kent Institute Australia
Melbourne10.2021
Certification
- Responsible Service of Alcohol (RSA)
- Responsible Service Gaming (RSG)
- First AID (CPR Trained)
- TAB and Keno
Timeline
Duty Manager
Eastlake Football Club
08.2022 - 07.2023
Bar-supervisor
Melbourne Marriott Docklands
10.2021 - 03.2022
Bartender Shift Manager
Hotel Esplanade
11.2018 - 04.2022
Bachelor's In Information Technology - Information Technology
Kent Institute Australia
- Responsible Service of Alcohol (RSA)
- Responsible Service Gaming (RSG)
- First AID (CPR Trained)
- TAB and Keno
References
Reference available on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Reference available on request.
Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Skills
- Written and oral communication
- Operational Oversight
- Staff scheduling
- Service management
- New employee training
- Budgeting
- Staff Management
- Sales and marketing
- Planning and Coordination
- Creative merchandising
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