Abhinav Sethi

01 July 2024 - Current

• Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
• Navigated efficiently using GPS technology to optimize route selection and minimize wait times.
• Maintained vehicle cleanliness and adherence to safety standards, ensuring a safe driving environment.
• Managed scheduling effectively to accommodate peak demand periods, maximizing ride availability for passengers.
• Resolved passenger concerns promptly, fostering positive experiences and repeat business opportunities.
• Delivered passengers to destinations safely and on time.

10 February 2022 - 14 September 2025

• Trained and mentored new team members on store procedures, customer service, and built knowledge and understanding of products and policies.
• Ensured full compliance with occupational health and safety standards to maintain a safe workplace for both staff and customers.
• Managed product assortment decisions, monitored stock levels, and upheld high service standards to ensure smooth daily operations.
• Maintained accurate records of inventory and financial transactions to support operational transparency and reporting.
• Made sure that the organization complied with established product and service quality standards.
• Collaborated with management on product displays, daily goals, and team performance reviews.
• Led promotional and advertising initiatives to enhance visibility and drive customer engagement.
• Assisted customers with sales, provided detailed product information, offered guidance on appropriate usage, and resolved customer queries and complaints professionally to maintain brand reputation and loyalty.
• Developed and executed purchasing and marketing strategies, including pricing decisions aligned with business objectives.
• Prepared and monitored budgets to ensure cost control and financial efficiency.
• Coordinated with team members and to service agents and customers to identify and respond to issues and expectations.
• Took ownership of store opening and closing duties in the absence of the manager.
• Developed and reviewed customer relations policies, programs, and procedures; planned, put into place, and managed after-sales services; and continually improved those services.
• Improved customer service quality results by studying, evaluating, establishing, and communicating issues to help implement changes and improved performance.

02 January 2022 - 30 June 2024

• Delivered food orders efficiently while ensuring adherence to safety protocols.
• Managed multiple deliveries simultaneously, optimizing routes for timely service.
• Maintained accurate records of deliveries and customer interactions using mobile applications.
• Monitored vehicle condition and performed routine maintenance checks to ensure reliability.