ABHINAV REDDY GOPU
Stawell,VIC
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business. Focused on team productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Team Member
7-eleven
05.2021 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored and verified all merchandise was properly priced and labeled.
Shift Supervisor
Oporto Restaurant
01.2020 - 02.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Master of Science - Enterprise Systems & Business Analytics
Federation University Australia
Ballarat, VIC07.2024
Skills
- Guest Satisfaction
- Stocking and Replenishing
- Money Handling
- Clear Communication
- Suggestive Selling
- Leadership
- Documentation and Recordkeeping
- Billing and Payment Processing
- Emergency Situations
- Troubleshoot Service Issues
Timeline
Team Member
7-eleven
05.2021 - Current
Shift Supervisor
Oporto Restaurant
01.2020 - 02.2023
Master of Science - Enterprise Systems & Business Analytics
Federation University Australia
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