Abhishek Goyal
Mount Druitt
Summary
Professional support worker with proven track record of delivering high-quality care and assistance to individuals. Adept at fostering collaborative environment and adapting to evolving needs to ensure optimal outcomes. Known for reliability, empathy, and strong communication skills, which are essential in providing effective support.
Overview
7
7
years of professional experience
Work History
Individual Support Worker
Care Metaz Global
08.2024 - Current
- Supported clients in maintaining personal interests or hobbies, fostering a sense of purpose and engagement.
- Assisted clients in navigating transportation options for increased autonomy in attending appointments or community events.
- Developed individualized care plans to address specific needs and promote independence.
- Enhanced client well-being by providing personalized and compassionate care in daily activities.
- Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
- Assisted clients with personal hygiene tasks for improved health and comfort.
Client Service Officer
St Vinnies Paul Society
06.2024 - 10.2024
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and support.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated excellent analytical skills by identifying patterns in client behavior and proactively addressing potential issues before they escalated.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
Volunteer at Kids Day program
PCYC Parramatta
12.2023 - 02.2024
- Maintain an understanding of professional areas of responsibilities
- Establish and maintain positive professional relationships with Club members, young people visiting the Club, venue users, community, volunteers, and other stakeholders
- Engage with local young people to increase youth participation across all areas of club operations
- Organize and have a demonstrated experience to improve business performance, with strong project management skills
Disability Support Worker
Partner In Your Care
11.2018 - 05.2023
- Provide quality support to our participants in an accommodation setting, that includes
- Promoting participants choice and control in their daily activities
- Providing personal care with dignity such as grooming, dressing, showering etc
- Following behavior support plans to support participants live more independently
- Driving participants to community events, Dr appointments, shopping
Sales Manager
A & F Tools
05.2018 - 10.2021
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
Team leader (GroupHome)
Partner In Your Care
11.2019 - 02.2021
- Mentored and guided employees to foster proper completion of assigned duties
- Positioned as go-to person for up to 10 staff members, troubleshooting complex administrative and training issues promptly
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management
Customer service
St Clair Sydney - 7 Eleven Petrol Station
04.2018 - 11.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Identified issues, analyzed information, and provided solutions to problems
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Carried out day-day-day duties accurately and efficiently
Education
Certificate IV - Disability
Zoe Training Institute
Sydney, NSW11.2020
Diploma of community service - Community Service
Australian Health & Science Institute
Sydney, NSW04.2023
Bachelor of Business Management - Management
UBSS
Sydney, NSW12.2022
Skills
- Sharp business mind
- Mathematical skills
- Interpersonal communication skills
- Fast decision making
- Good decision making
- Multi-tasking
- Team oversight
- Staff management
- Client support
- Client service
- Quality management
- Knowledgeable in NDIS sector
- Organization
- Time management
- Conflict resolution
- Goal setting and monitoring
- Safety awareness
- Behavioral support
- Documentation and record keeping
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Individual Support Worker
Care Metaz Global
08.2024 - Current
Client Service Officer
St Vinnies Paul Society
06.2024 - 10.2024
Volunteer at Kids Day program
PCYC Parramatta
12.2023 - 02.2024
Team leader (GroupHome)
Partner In Your Care
11.2019 - 02.2021
Disability Support Worker
Partner In Your Care
11.2018 - 05.2023
Sales Manager
A & F Tools
05.2018 - 10.2021
Customer service
St Clair Sydney - 7 Eleven Petrol Station
04.2018 - 11.2018
Diploma of community service - Community Service
Australian Health & Science Institute
Bachelor of Business Management - Management
UBSS
Certificate IV - Disability
Zoe Training Institute
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