Abhishek Lamsal
Tea Gardens,NSW
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
BP
11.2020 - Current
- Customer service operator, cook, allrounder
Customer Service Role
BP
08.2020 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
Pizza Chef
The Rose Hotel
11.2016 - 05.2019
- Implemented daily prep tasks which contributed to smooth shift transitions between morning, afternoon, and evening crews.
- Reduced food waste by efficiently managing pizza ingredients and rotating stock regularly.
- Supported restaurant managers in achieving budgetary goals through cost-effective ingredient sourcing and responsible resource allocation planning.
Cloud Administrator
Sprout technology services
05.2013 - 04.2016
- Data recording, Community service projects, Team coordination and management
- Audited production reports, tracking data entry and processing errors.
Assistant Manager
Fair Action Nepal
09.2014 - 06.2015
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Established team priorities, maintained schedules and monitored performance.
- Collaborated with cross-functional teams on projects, improving communication channels and ensuring timely completion of tasks.
Education
Bachelor of Accounting - Accounting And Business Management
Charles Darwin University
Sydney, NSW01.2018
Skills
- Team motivator
- Strong communication skills
- Management skills
- Determined
- Strong work ethic
- Computer Literacy
- Multitasking
- Thoroughness
- Learning Aptitude
Timeline
Customer Service Representative
BP
11.2020 - Current
Customer Service Role
BP
08.2020 - 06.2023
Pizza Chef
The Rose Hotel
11.2016 - 05.2019
Assistant Manager
Fair Action Nepal
09.2014 - 06.2015
Cloud Administrator
Sprout technology services
05.2013 - 04.2016
Bachelor of Accounting - Accounting And Business Management
Charles Darwin University
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