Abhishek Patel
Melbourne,VIC
Summary
Experienced Store Manager with a track record of impactful leadership in operational management, staffing, and budgeting. Utilizes customer feedback to drive process improvements and foster strong vendor relationships. Proficient in Microsoft Office and adept at using Human Force software for efficient workforce management. Skilled in creating customer service strategies and utilizing data analysis for informed decision-making.
Overview
6
6
years of professional experience
Work History
Store Manager
Euro Garages
Melbourne
12.2022 - Current
- Managed daily operations with a focus on rostering staff efficiently to meet peak demands and ensure smooth operations.
- Used Human Force software for scheduling, tracking attendance, and managing employee availability.
- Saved labor budget by more than 10% in the last 3 years with proper store management.
- Analyzed sales data to create targeted strategies that increased store revenue by 10%.
- Collaborated with the store manager to maintain a positive work culture, ensuring confidentiality and professionalism in managing sensitive employee and customer information.
- Ensured all training adhered to industry standards and regulatory requirements, contributing to workforce compliance and development.
- Analyzed key performance indicators related to staffing, scheduling, and forecasting.
- Created detailed reports on labor costs and productivity levels for upper management review.
Customer Service Representative
Tech Mahindra Pty Ltd
Melbourne
08.2022 - 02.2023
- Responded promptly to customer inquiries via phone, email, and in-person, providing accurate and helpful information
- Resolved customer complaints and issues in a timely and professional manner, ensuring customer satisfaction
- Documented all interactions and transactions with customers accurately in the company database
- Identified opportunities for process improvement and communicated suggestions to management
- Maintained a positive and empathetic attitude when addressing customer concerns to foster positive relationships.
Assistant Store Manager
Dominos Pty Ltd
Melbourne
07.2019 - 09.2021
- Created and maintained rosters for a team of 20+ employees, ensuring optimal staffing during peak hours.
- Mentored and trained new employees, promoting team collaboration and ensuring consistency in service delivery.
- Maintained accurate records of staff hours, shift changes, and overtime, adhering to privacy and confidentiality standards.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Console Operator
Euro Garages
Melbourne
02.2020 - 09.2020
- Operated point-of-sale systems with accuracy and efficiency during high-volume transactions
- Maintained cleanliness and organization of the store to uphold brand standards
- Assisted customers with inquiries, transactions, and product recommendations in a friendly and professional manner
- Conducted regular checks on fuel pumps and equipment to ensure proper functioning and safety compliance
- Collaborated with team members to achieve daily sales targets and promote teamwork.
Accountant
Max Office Solution
Mumbai
10.2018 - 12.2018
- Developed a system to track and monitor cash flows, resulting in improved budgeting and forecasting
- Developed a budgeting system to monitor spending and ensure compliance with organizational goals
- Prepared monthly financial statements, including balance sheets, income statements, and cash flow statements
- Prepared and filed multiple tax returns on time and in compliance with applicable law.
Education
Masters of Professional Accounting -
Swinburne University of Technology
Melbourne05.2021
Bachelor of Management Studies -
University of Mumbai
Mumbai05.2019
Skills
- Bookkeeping
- Budgeting
- Data integrity
- Product Knowledge
- Team Leadership
- Employee Relations
- Schedule Management
- Performance Reviews
Languages
- English, Advanced
- Hindi, Advanced
Timeline
Store Manager
Euro Garages
12.2022 - Current
Customer Service Representative
Tech Mahindra Pty Ltd
08.2022 - 02.2023
Console Operator
Euro Garages
02.2020 - 09.2020
Assistant Store Manager
Dominos Pty Ltd
07.2019 - 09.2021
Accountant
Max Office Solution
10.2018 - 12.2018
Masters of Professional Accounting -
Swinburne University of Technology
Bachelor of Management Studies -
University of Mumbai
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