Abi Perry
Sydney,Australia
Summary
Customer-focused café and bar professional skilled in opening and closing operations, stock control, and staff training. Demonstrated ability to manage cafe shifts alone while sustaining fast, high-volume bar service. Ensures consistent quality standards and positive customer experience across daily operations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Cafe Manager
Cafe Idyll
Waterloo, NSW
03.2024 - 09.2026
- Ran the cafe single-handedly, opening and closing every day and managing all aspects of service
- Managed stock throughout service to ensure seamless operations without support staff
- Prepared coffee and served food while managing preparation, stock, and engaging with customers
- Prepared sandwiches and wraps fresh daily, set up the food display and prepared the espresso machine and grinder each morning
- Developed loyal customer base by learning names and usual orders, and introduced new drinks to enhance menu offerings
Head Barista / Bar Manager
Cafe Landwer
Toronto, Canada
01.2022 - 02.2023
- Co-managed bar operations at fast-paced restaurant, enhancing efficiency of service for extensive drinks menu
- Led daily bar operations, overseeing opening and closing, delegating tasks to maintain timely service during peak periods
- Managed stock levels and created morning, afternoon and closing checklists to keep the bar full, clean and consistent
- Trained new bar staff and provided refresher training to existing team members, ensuring consistent service quality
- Prepared hot drinks, cold drinks, cocktails and desserts to a consistent standard, including prep for specialty drinks
Barista / Waitress
Cafe Perons
Sydney, NSW
10.2020 - 09.2021
- Prepared takeaway and dine-in coffees efficiently to high standards, fostering loyalty among regular customers
- Prepared espresso drinks and specialty coffees following Cafe Perons recipe standards.
- Greeted customers and answered questions about menu items and daily offerings.
- Operated POS system to process orders and payments for cafe guests.
- Processed cash transactions using POS systems in a busy cafe while maintaining a clean, inviting, and well-stocked front of house
Barista / Waitress
Pisco Sour
Sydney, NSW
11.2019 - 09.2020
- Promoted to barista, ensuring drink quality and consistency for customer satisfaction.
- Crafted espresso drinks and brewed coffee
- Operated espresso machine, grinder, and drip equipment during busy service
- Greeted guests and took custom orders
- Managed daily front of house operations, handling cash and POS while maintaining relationships with regulars through personalized service.
Assistant Manager / Entertainment Rep
Slumber Party Hostels
, Thailand
01.2019 - 10.2019
- Led team to achieve tour, bar sales, and customer review targets after promotion to assistant manager
- Sold pub crawl tickets and day tours while coordinating evening events for groups of up to 100 guests
- Managed front desk operations for hostel guest check-ins and check-outs.
- Supervised housekeeping teams and maintained clean dorms, rooms, and shared spaces.
- Coordinated reservations, room assignments, and booking changes across hostel systems.
Server / Bartender
Glasgow Hills Resort and Golf Club
, Canada
04.2018 - 09.2018
- Provided table service and bartending, fostering positive relationships with regular golfers in a relaxed, welcoming environment.
- Mixed cocktails and poured drinks following hospitality service standards.
- Greeted guests and handled table service with friendly resort hospitality.
- Served food and beverages in resort dining and golf club service areas.
- Coordinated organization and management of golf tournaments and weddings, ensuring smooth event operations.
Server / Bartender
511 West Events and Catering
, Canada
01.2016 - 09.2018
- Facilitated large functions including conferences, fundraisers, banquets, parties, weddings, and concerts to enhance guest experiences and event success.
- Served resort and golf club guests with prompt, courteous food and beverage service.
- Mixed cocktails and poured beverages following club standards and drink recipes.
- Collected and processed orders to ensure efficient service. accurately and coordinated service with kitchen and bar staff.
- Prepared and organized event areas to facilitate smooth operations and broke down event spaces in fast-paced settings while maintaining cleanliness and guest satisfaction.
Education
Business Administration (post-secondary study) -
Holland College
01-2018
Skills
- Relationship management
- Coffee presentation skills
- Employee training
- Point of sale operations
- Stock management
- Fast-paced multitasking
- Rapid system learning
- Establishment standards
- Menu Development
Personal Information
- Title: Hospitality and Customer Service Professional | Head Barista | Cafe Manager
- Work Permit: Unrestricted in Australia (Skills in Demand visa, Subclass 482, secondary applicant)
- Visa Status: Unrestricted in Australia (Skills in Demand visa, Subclass 482, secondary applicant)
Certification
- RSA (Responsible Service of Alcohol)
- Food Handler Basics Certificate
Timeline
Cafe Manager
Cafe Idyll
03.2024 - 09.2026
Head Barista / Bar Manager
Cafe Landwer
01.2022 - 02.2023
Barista / Waitress
Cafe Perons
10.2020 - 09.2021
Barista / Waitress
Pisco Sour
11.2019 - 09.2020
Assistant Manager / Entertainment Rep
Slumber Party Hostels
01.2019 - 10.2019
Server / Bartender
Glasgow Hills Resort and Golf Club
04.2018 - 09.2018
Server / Bartender
511 West Events and Catering
01.2016 - 09.2018
Business Administration (post-secondary study) -
Holland College