Abi Abdulla Razeen
Belmore,NSW
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Popular Diagnostic Centre Ltd. Excelled in organization, time management, and verbal communication, enhancing client relations and operational efficiency. Demonstrated ability to manage multiple priorities, achieving significant improvements in customer satisfaction. Skilled in data entry and documentation, committed to delivering high-quality support to teams and clients alike.
Overview
7
7
years of professional experience
Work History
Receptionist
Popular Diagnostic Centre Ltd
Dhanmondi, Dhaka, Bangladesh-1205
07.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
Purchasing Manager
Dazzling Trade Inc
New York, United States Of America
01.2021 - 06.2022
- Globally sourced and purchased products from around the world including China, Poland, India, USA for Dazzling Trade Inc.
- Executed strategic initiatives to ensure efficient procurement and enhance the company's product offerings.
Content Development Specialist
Abiar International
Dhaka, Bangladesh
07.2019 - 03.2020
- Authored multiple official documents for Abiar
- International, demonstrating strong written communication skills.
- Developed content for Facebook and Instagram page ensuring clarity and professionalism.
Team Member
Shwapno Super Shop
Dhaka, Bangladesh
03.2018 - 06.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Chief Public Relations Officer
Rabeya Trade Agency
Dhaka, Bangladesh
02.2017 - 01.2018
- Successfully managed all international communication through email and phone calls.
- Led as the primary point of contact for Rabeya Trade Agency, handling customer service and corporate writing responsibilities.
- Oversaw all aspects of communications, public relations, and public affairs for and Rabeya Trade Agency.
- Executed tasks ranging from drafting letters of intent to managing the undertaking process.
Education
Bachelor Of Computer Science - Computer Science
University of New South Wales
Sydney, NSWSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Mail handling
- Document management
- Documentation and reporting
Accomplishments
AWARDS
- Certified Purchasing Manager, demonstrating a professional commitment to excellence in procurement.
- IBM Data Analyst Award, Recognition for outstanding performance and achievement in completing the IBM Data Analyst program.
Timeline
Receptionist
Popular Diagnostic Centre Ltd
07.2022 - 12.2023
Purchasing Manager
Dazzling Trade Inc
01.2021 - 06.2022
Content Development Specialist
Abiar International
07.2019 - 03.2020
Team Member
Shwapno Super Shop
03.2018 - 06.2019
Chief Public Relations Officer
Rabeya Trade Agency
02.2017 - 01.2018
Bachelor Of Computer Science - Computer Science
University of New South Wales