Abid Haider Chowdhury
Sydney,Australia
Summary
Detail-oriented and analytical Data Analyst with a comprehensive educational foundation in Information Technology, enriched by hands-on experience in IT support and data management. Adept at employing a data-driven approach to facilitate insightful decision-making and business strategy development. Proven ability to leverage advanced technical skills and a methodical nature to analyse data trends, optimize data collection processes, and deliver reports that drive organizational success. Recognized for exceptional problem-solving abilities, capable of navigating complex datasets to uncover critical insights and translate them into actionable solutions. Detail-oriented Project Analyst 2 years discovering and eliminating unforeseen pitfalls that derail projects and ruin budgets. Trained to quickly switch between projects' macro views and specific details to discover and correct specific problems while maintaining holistic project health. Dedicated to finding and eliminating inherent flaws in project planning that hurt both employees and finances.
Overview
3
3
years of professional experience
Work History
Junior Project Analyst
Westfields Hurstville
12.2023 - Current
- Leveraged advanced Excel functions (such as VLOOKUP, Pivot Tables, and Graphs) to manipulate, clean, and analyze data, thereby supporting key operational decisions.
- Utilized Power BI and Tableau to create and manage interactive dashboards, presenting crucial data on mall operations and tenant performance.
- Extracted and converted complex data into comprehensible and actionable insights for stakeholders and mall management.
- Generated weekly and monthly reports through SQL queries, covering areas like Foot Traffic Analysis, Retailer Performance, Financial Summaries, and Maintenance Reports.
- Identified patterns in shopper behavior, tenant sales, and maintenance needs by analyzing historical data, aiding strategic planning and resource distribution.
- Collaborated with stakeholders to collect necessary data, driving analysis efforts aimed at enhancing customer experience and tenant satisfaction within the mall.
- Effectively communicated findings through visualizations, dashboards, and reports to mall administrators, retailers, and policymakers to boost operational efficiency.
- Supported the creation of detailed project plans, ensuring the establishment of realistic timelines and milestones.
Customer Service Representative
Ampol Leaumeah
08.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Education
Bachelors of Information Technology - Information Technology
Victoria University
Sydney, NSW09.2021
Skills
- Microsoft Software applications: Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Analysis: Data integration, Mapping, Migration, Data warehouse, Data cleaning
- Extract Transform Load Tools: Alteryx, AWS Glue
- Project management tools: Jira
- Data Extract Tools: SQL, Python, Excel
- Data Visualization Tools: Tableau, Power BI
- Server: Microsoft SQL Server
References
Available upon Request
Projects
Emergency Room Visit Tableau Dashboard, https://public.tableau.com/app/profile/abid.chowdhury/viz/ERDashboard_17204645472520/Dashboard1
Languages
Bengali
Native or Bilingual
English
Professional Working
German
Limited Working
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Junior Project Analyst
Westfields Hurstville
12.2023 - Current
Customer Service Representative
Ampol Leaumeah
08.2021 - 10.2023
Bachelors of Information Technology - Information Technology
Victoria University
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