ABIGAIL ARBOLEDA
Ringwood North
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
13
13
years of professional experience
Work History
Kitchen Hand
Contemporary Catering
2024.12 - Current
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Managed time to juggle multiple tasks simultaneously with ease.
Food Packer
Mondelez Ringwood
2024.08 - Current
- Prepared food packaging boxes by folding and taping.
- Wrapped and packed perishable food in boxes based on quality and quantity.
- Maintained high levels of cleanliness and sanitation, adhering to strict food safety guidelines.
- Checked food goods for quality to remove unwanted items and pack fresh goods.
Sales Representative
Botanifique
2024.06 - 2024.07
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Virtual Assistant
Rocket Station
2024.02 - 2024.05
- Cold-call leads based on the campaign and product set
- Send SMS or email blasts for marketing campaigns and handle incoming sales calls
- Follow-up offers with clients
- Track and update leads for follow-up
- Complete property research and comparative market analysis (comparables)
- Booked appointments for different car dealerships
Supervisor
Transcom Worldwide Philippines
2016.08 - 2023.09
- Company Overview: (Comcast)
- Hosted 1-on-1 coaching sessions and provided feedback to agents regarding performance
- Empowered team members with skills to improve confidence, product knowledge, and communication skills
- Handled escalated calls when needed
- Supported head of sales to deliver business targets and objectives, and create a performance-oriented culture
- Conducted call listening sessions to ensure and uphold the agents to the company’s standard
- (Comcast)
Subject Matter Expert
Transcom Worldwide Philippines
2016.08 - 2023.09
- Company Overview: (Comcast)
- Assisted agents in terms of product knowledge and call handling
- Monitored and reported call drivers for the day
- Identified topics that may have impacted the site’s overall performance
- Monitored average handling time through the help of a call monitoring system tool
- (Comcast)
Retention Specialist
Transcom Worldwide Philippines
2016.08 - 2023.09
- Company Overview: (Comcast)
- Assisted customers with billing and product questions
- Sold discounted phone plans
- Retained customers who wanted to discontinue services
- (Comcast)
Customer Service Representative
Teleperformance
2015.10 - 2016.07
- Answered billing inquiries and technical issues
- Assisted with basic cable and internet troubleshooting over the phone
- Sold service upgrades or add-ons
Collections Representative
iQor Philippines
2013.03 - 2013.12
- Performed outbound calls to update customers’ accounts
- Provided and recommended payment plans to pay off arrears
- Processed payments over the phone
Technical Service Representative
Sutherland Global Services
2011.10 - 2013.02
- Provided service and account information
- Helped customers in downloading and installing products from Microsoft
- Assisted customers with basic troubleshooting to resolve technical issues over the phone
Education
Bachelor of Science - Tourism Management
Lyceum of the Philippines University
01.2011
Secondary level -
Saint Theresita’s School
01.2016
Skills
- Email and chat communication
- Online research
- Seller lead management
- Cold calling and appointment setting
- Property market analysis
- Basic property management administration
- Lead qualification
- Inbound and outbound call handling
- Workload management
- Performance coaching
- Team management
Tools
Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good, Good
Timeline
Kitchen Hand
Contemporary Catering
2024.12 - Current
Food Packer
Mondelez Ringwood
2024.08 - Current
Sales Representative
Botanifique
2024.06 - 2024.07
Virtual Assistant
Rocket Station
2024.02 - 2024.05
Supervisor
Transcom Worldwide Philippines
2016.08 - 2023.09
Subject Matter Expert
Transcom Worldwide Philippines
2016.08 - 2023.09
Retention Specialist
Transcom Worldwide Philippines
2016.08 - 2023.09
Customer Service Representative
Teleperformance
2015.10 - 2016.07
Collections Representative
iQor Philippines
2013.03 - 2013.12
Technical Service Representative
Sutherland Global Services
2011.10 - 2013.02
Secondary level -
Saint Theresita’s School
Bachelor of Science - Tourism Management
Lyceum of the Philippines University