Abigail Gilbey
Yarralumla
Summary
I am hardworking and committed with hands-on experience in customer service, sales assistance, and pharmacy support. I am confident handling transactions, managing stock, merchandising, and keeping store environments clean and organised. I genuinely love getting to work to see my regulars and the help people out.
Overview
5
5
years of professional experience
Work History
Pharmacy Assistant
Yarralumla Pharmacy
03.2025 - Current
- Checked and accepted stock, including fragile and high-priority items
- Served customers, received prescriptions, and finalised transactions
- Merchandised and sold giftware and cosmetic products
- Gave advice on Skin care and grooming and giftwares.
- Maintained store cleanliness with daily dusting, vacuuming, and sanitising.
- Operated FREDPOS and Medadvisor to process electronic prescriptions.
- Maintained inventory levels, ensuring availability of essential pharmaceutical supplies.
Senior Sales Assistant
EB Games
07.2024 - Current
- Operated IPOS system for transactions and returns
- Handled lay-bys, preorders customer service needs
- Developed and maintained strong customer relationships to enhance sales opportunities and drive repeat business.
- Used visual merchandising strategies to optimize product placement and enhance customer engagement.
- Managed difficult customer situations professionally
- Independently ran store operations and supervised team
- Balanced tills and maintained store organisation
- Managed KPI goals.
Junior Assistant
IGA, Crookwell
05.2023 - 09.2023
Junior Retail Assistant
Matt’s Bakery, Crookwell
03.2021 - 01.2022
Education
High School Diploma -
Crookwell High School
Crookwell, NSW11-2023
No Degree - Chemistry
La Trobe University
Melbourne, VIC12-2025
Skills
- Product restocking
- Receiving incoming supplies
- POS system operation
- Prescription interpretation
- Resolving complaints
- Customer service
- Sales floor organization
- Upselling strategies
- Product knowledge expertise
Accomplishments
- HSC Certificate
- First Aid Certificate [2023-2026]
- Responsible Service of Alcohol (RSA)
Timeline
Pharmacy Assistant
Yarralumla Pharmacy
03.2025 - Current
Senior Sales Assistant
EB Games
07.2024 - Current
Junior Assistant
IGA, Crookwell
05.2023 - 09.2023
Junior Retail Assistant
Matt’s Bakery, Crookwell
03.2021 - 01.2022
High School Diploma -
Crookwell High School
No Degree - Chemistry
La Trobe University
Availability
My current availability is; 5am-2pm Mon-Fri, 1pm onwards on Saturdays, full availability for Sundays