Abigail Knight
Sunbury,VIC
Summary
Hotels Professional offering 17 years of experience across Reservations, Front Office Operations, Night Audit and Conference Sales, dedicated to transitioning into Hotel Revenue.
Overview
13
13
years of professional experience
Work History
Reservations Supervisor
PARKROYAL Melbourne Airport
Melbourne Airport, NSW
2019.05 - Current
- Lead and develop Reservations Sales Agents
- Reservations via E-Mail, Allotments, Phone & Online Booking Systems
- Customer Service, Complaint Handling
- Group Reservations, Quotation and Operations
- Inventory Management
- Rate Loading across Brand, OTA and GDS
- Channel Management
- Departmental Cross Training
- Financial Transactions - Invoicing, Account Settlement
- Commissions Invoice Audits
- Front Office Shift Coverage when required
Group Reservations Agent
The Westin Melbourne
Melbourne, VIC
2017.11 - 2019.05
- Coordination of Groups - Corporate, Inbound, Leisure & In-house Events
- Reservations via E-mail, Phone, Booking Systems
- Customer Service, Complaint Handling
- Daily Quality Audits, Data Entry
- Financial Transactions - Invoicing, Commissions
- Departmental Training of Revenue Interns
Reservations Sales Agent
Intercontinental Hotels Group, Holiday Inn Potts
Potts Point, NSW
2015.03 - 2017.11
- Reservations via E-Mail, Allotments, Phone & Online Booking Systems
- Group Reservations - Quotation and Operations
- Leave Coverage & Departmental Cross Training
- Strong exposure to Revenue Strategy, Sales and Yield
Reservations & Conferences Coordinator
TFE Hotels, Rendezvous Sydney Central
Central Sydney, NSW
2014.04 - 2015.03
- Conference Sales - Quotation, Operations, Event Orders
- Maintaining Relationships with existing Conference Clientele, sourcing new Clients
- Reservations via E-Mail, Allotments, Phone & Online Booking Systems
- Group Reservations - Quotation and Operational
- Site Inspections, Meet & Greets & Onsite Assistance for both Groups & Conferences
- Financial Transactions - Invoicing, End of Month Processes
Reservations Sales Agent
Rydges Sydney Airport
Sydney Airport, NSW
2013.04 - 2014.03
- Pre-Opening Reservations Team
- Reservations via E-mail, Phone, Online Booking Systems
- Airline Crew, Group Bookings
Reservations Sales Agent
Oaks Hotels & Resorts
Sydney/Brisbane
2012.04 - 2013.03
- Central Reservations Office / Call Centre
- Reservations via E-mail, Phone and Online Bookings Systems
- Relocated from Sydney CRO to Brisbane CRO to handover Portfolio during CRO Merger
VIP Services Coordinator
The Star Casino
Sydney, NSW
2009.10 - 2012.03
- Strong Customer Service Emphasis
- Internal Reservations of Accommodation, Spa Services and Restaurants for VIP Clientele
- Handling of Travel Arrangements for VIP Clientele
- Assisting VIP Casino Hosts
- Promoted from Reservations Sales Agent to VIP Services Team
- NSW Casino License required
Education
Certificate III - Hospitality Accommodation Services
TAFE NSW
Sydney NSW2009
School Certificate -
Sydney Secondary College
Sydney, NSW2004
Skills
- Time Management
- Problem Solving
- Technical Skills
- Audit and Data Review
- Inventory Management
- Rate Loading
- Channel Management
- Customer Service
- Complaint Handling
- Training
- Cross Department Support
SOFTWARE
- Microsoft Office Suite
- OPERA PMS / ORS / OXI
- Siteminder
- Sabre GDS
- Synxis
- RMS
- Hirum
- KCMS
- Lotus Notes
- OTA Extranets
- ResPAK
Timeline
Reservations Supervisor
PARKROYAL Melbourne Airport
2019.05 - Current
Group Reservations Agent
The Westin Melbourne
2017.11 - 2019.05
Reservations Sales Agent
Intercontinental Hotels Group, Holiday Inn Potts
2015.03 - 2017.11
Reservations & Conferences Coordinator
TFE Hotels, Rendezvous Sydney Central
2014.04 - 2015.03
Reservations Sales Agent
Rydges Sydney Airport
2013.04 - 2014.03
Reservations Sales Agent
Oaks Hotels & Resorts
2012.04 - 2013.03
VIP Services Coordinator
The Star Casino
2009.10 - 2012.03
Certificate III - Hospitality Accommodation Services
TAFE NSW
School Certificate -
Sydney Secondary College