Abigail Raison
Tarragindi,QLD
Summary
Seasoned retail and administrative professional with a strong track record of success in luxury automotive sales and customer service at ASG Brisbane Pty Ltd, spanning over 7.5 years. Bringing just under 4 years of expertise as an aftermarket sales consultant, coupled with 4 years serving as a receptionist and registration clerk within the luxury automotive sector. Proficient in managing diverse administrative tasks and providing exceptional customer service. Ready to leverage this blend of sales acumen and administrative proficiency to excel in supporting executive operations.
Overview
13
13
years of professional experience
Work History
Aftermarket Sales Manager
ASG Brisbane Pty Ltd
01.2020 - Current
- As the Aftermarket Sales Manager, I have extensive product knowledge, and have successfully built strong relationships with clients and teams allowing us to reach and exceed monthly sales targets
- My role involves closing deals and demonstrating a strong customer-centric approach with excellent communication skills
- I demonstrate negotiation skills and an understanding of automotive systems and components
- Utilising customer relationship management tools, I track sales activities and demonstrate problem-solving skills
- I efficiently manage time by organising deliveries, registering vehicles, and ensuring timely product application
- My adaptability, networking, and result-oriented approach leads to consistently exceeding monthly targets
- In addition, I play a key role in fostering teamwork, effective communication, and proactive problem prevention
- I take charge of training registration clerks and cover the role when required
- Proficient in tools such as Excel, saleslog, Aftermarket Sales System, Era Port, Era Net, and Dealerlogic.
Reception and Registration Clerk
ASG Brisbane Pty Ltd
01.2016 - 01.2020
- In this role, I managed the registration process for new, used, and demonstrator vehicles
- My responsibilities included providing exceptional customer service, overseeing the reception and registration team, and training new staff in registration procedures
- I ensured timely vehicle registrations, navigated challenges, and resolved registration issues
- Proficient in systems such as Dealerlogic, Excel, Era Net, Era Port, and Titan.
Sales Consultant
Vanilla House
01.2011 - 01.2017
- As a Sales Consultant at Vanilla House, I played a vital role in sales and customer service, showcasing expertise in using MYOB for efficient operations.
Sales Consultant
Country Road Group
01.2014 - 01.2016
- As a Sales Consultant at Country Road Group, I contributed to sales and customer service operations, demonstrating proficiency in using point-of-sale systems, visual merchandising and styling of clients.
Education
Associates degree in Branded Fashion -
Torrens University/Billy Blue College Of Design
01.2019
Skills
- Sales Presentations
- Customer Relationship Management
- Strategic Sales Planning
- Technical understanding
- Staff Training and Development
- Customer Service
- Time Management
- Decision-Making
- Relationship Building
- Goal Setting and Achievement
- Sales Targeting
- Appointment Scheduling
- Customer Complaint Resolution
- Document Management
- Sales Tracking
- Performance Evaluations
Awards
Personalised plates Queensland dealer sales consultant of the year 2022 & 2023.
Timeline
Aftermarket Sales Manager
ASG Brisbane Pty Ltd
01.2020 - Current
Reception and Registration Clerk
ASG Brisbane Pty Ltd
01.2016 - 01.2020
Sales Consultant
Country Road Group
01.2014 - 01.2016
Sales Consultant
Vanilla House
01.2011 - 01.2017
Associates degree in Branded Fashion -
Torrens University/Billy Blue College Of Design