Abigail Ritter (U263083)
1/37 Amber Court, Redbank Plains, QLD,Australia
Summary
Dynamic professional with a strong background in customer service and sales within Suncorp. Demonstrates exceptional adaptability and systems navigation skills. Exhibits expertise in providing customized solutions for clients, while fostering strong relationships. Committed to continuous development, and promoting team engagement to achieve outstanding results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SERVICE AND SALES TEAM
Suncorp
Heritage Lanes, QLD
06.2024 - Current
- Confident systems navigation across multiple platforms.
- Showcase customer obsession by tailoring solutions to individual needs.
- Upholds integrity by doing the right thing and clearly communicating policy outcomes, even when difficult.
- Provided empathetic support to distressed customers, identifying vulnerabilities, reducing escalations, and rebuilding trust.
- Demonstrate courage by taking responsibility for challenging calls and seeking assistance when necessary.
- Engage with peers as a collaborative, team player.
- Regularly explore system capabilities, showing confidence with different systems to improve speed and accuracy.
- Pursues coaching, feedback, and training opportunities to foster a learning mindset, and support continuous development.
FITNESS INSTRUCTOR / BUSINESS OWNER
Personal Business - Abi's Aqua
, QLD
01.2019 - 06.2024
- Conducted group classes such as yoga, Pilates, kickboxing, and aqua aerobics.
- Utilized motivational techniques to keep clients focused on achieving results.
- Built relationships and rapport with clients to ensure their satisfaction with the services provided.
- Performed administrative duties, such as scheduling appointments and taking payments.
- Monitored risks, contraindications, and side effects with fitness class participants.
- Collaborated with other instructors to develop new class ideas based on customer feedback.
- Evaluated individuals' abilities, needs, and physical conditions, and developed suitable training programs to meet any special requirements.
- Manage multiple client portfolios.
- Administered emergency first aid, wrapped injuries, treated minor chronic disabilities, and referred injured persons to physicians.
- Managed the day-to-day operations of the business, including scheduling resources, monitoring workflow, and ensuring deadlines are met.
LIFEGUARD
Just Sports 'N' Fitness
Bundamba, QLD
01.2016 - 01.2022
- Enforced pool rules among swimmers and patrons to maintain safe swimming conditions.
- Developed strong working relationships with other employees and the public.
- Always remain alert and vigilant while on duty, observing swimmers closely for signs of distress or danger.
- Remained calm and poised during periods of stress, or when dealing with difficult people.
- Administered CPR, first aid, and AED when necessary.
- Cleaned and maintained the pool deck and locker rooms when not guarding.
- Documented incidents and injuries for accurate recordkeeping.
- Trained new lifeguards in safety protocols and emergency procedures.
SWIMMING TEACHER
Just Sports 'N' Fitness
Goodna, QLD
12.2017 - 12.2020
- Created individualized lesson plans based on students' skill levels and learning objectives.
- Conducted regular assessments of swimmers' skill levels to track progression over time.
- Encouraged swimmers to reach their full potential by setting achievable goals.
- Adhered to all safety standards set forth by the facility management team.
- Adapted instruction methods according to the different learning styles of students.
- Administered emergency first aid, wrapped injuries, and referred injured persons to physicians.
- Established positive relationships with parents to keep them informed about their child's progress.
Education
Certificate of Education -
Woodcrest State Collage
Springfield, QLD12.2016
Skills
- Confident and empathetic approach
- Adaptability
- Exceptional customer service
- Conflict resolution
- Positive attitude
- Telephone etiquette
- Time management
- Attention to detail
- Systems navigation
- Current Suncorp service and sales experience
- customer obsessed
- Team engagement
Certification
- Cheah Taekwondo and Cheah Integrated Martial Arts black belts
- First aid
- CPR
- Food safety certificate
- RSA
- Certificate of aqua aerobics
- Lifeguard certificate
References
References available upon request.
Timeline
SERVICE AND SALES TEAM
Suncorp
06.2024 - Current
FITNESS INSTRUCTOR / BUSINESS OWNER
Personal Business - Abi's Aqua
01.2019 - 06.2024
SWIMMING TEACHER
Just Sports 'N' Fitness
12.2017 - 12.2020
LIFEGUARD
Just Sports 'N' Fitness
01.2016 - 01.2022
Certificate of Education -
Woodcrest State Collage
Similar Profiles
Dhyana RasakuDhyana Rasaku
Senior Claims Officer – Property Liability at SuncorpSenior Claims Officer – Property Liability at Suncorp
Blake AndersonBlake Anderson
EXECUTIVE ASSISTANT TO ACTING EGM MOTOR CLAIMS at SuncorpEXECUTIVE ASSISTANT TO ACTING EGM MOTOR CLAIMS at Suncorp
Rachel BaileyRachel Bailey
Team Leader - Performance at SuncorpTeam Leader - Performance at Suncorp
Sean NguyenSean Nguyen
Consultant Cardiologist - Multimodality Imaging at Cairns Hospital and Hinterland Health ServiceConsultant Cardiologist - Multimodality Imaging at Cairns Hospital and Hinterland Health Service
Tania RichardsonTania Richardson
Esports Administrator and Educator at Endgame EsportsEsports Administrator and Educator at Endgame Esports