Abitabh Jayaprakash
South Brisbane,QLD
Summary
Highly motivated and customer-focused professional with hands-on experience in fast-paced food service and technical support. Skilled in Customer Service, Teamwork, Time Management, Communication, and Problem-Solving. Seeking a Part-time or Casual opportunity where I could leverage my experience and passion for delivering exceptional customer experiences and contributing to team growth.
Overview
2
2
years of professional experience
Work History
Crew Member
Food Kalifa
02.2022 - 06.2022
- Delivered exceptional customer service to enhance guest experiences and drive repeat business.
- Maintained clean and organised workstations to comply with health and safety standards.
- Collaborated with team members during peak hours to ensure swift service delivery.
Senior Network Security Engineer
Movate
07.2022 - 07.2024
- A seasoned Level 2 TAC Engineer with 2+ years of experience provides technical support to clients, ensuring satisfaction and efficiently resolving issues.
- Responsibilities include diagnosing and troubleshooting technical problems, collaborating with cross-functional teams to find solutions, and delivering exceptional customer service.
Education
Master Of Cybersecurity - Cyber Defence
University of Queensland
Brisbane, QLDBachelor Of ECE - Engineering
Bannari Amman Institute of Technology
Erode05.2022
Skills
Customer Service: Proven ability to handle customer inquiries, complaints, and provide a positive shopping experience
Teamwork: Experienced in collaborating with colleagues to achieve shared goals and maintain a productive work environment
Communication: Strong verbal and written communication skills, essential for interacting with customers and team members
Problem-Solving: Able to quickly address and resolve issues, ensuring smooth operations
Time Management: Skilled at managing multiple tasks efficiently in a fast-paced environment
Cash Handling: Proficient in managing cash transactions and operating a cash register
Accomplishments
Honored with ‘HI-FLYER AWARD’ for Top Performer from Movate Technologies Pvt
Ltd.
Timeline
Senior Network Security Engineer
Movate
07.2022 - 07.2024
Crew Member
Food Kalifa
02.2022 - 06.2022
Master Of Cybersecurity - Cyber Defence
University of Queensland
Bachelor Of ECE - Engineering
Bannari Amman Institute of Technology
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