ABLE MP

1) Managed an operations team of 55 employees, including five Senior Managers and 45 Senior Risk Specialists
2) Implemented Vendor Risk Investigation program
3) Defined program goals and metrics, and ensured adherence
4) Implemented cost-cutting initiatives, resulting in 40% cost savings
5) Set up risk controls for 18 payment instruments and four Amazon products

6) Handled one CEO and 16 legal escalations successfully

• Launched Risk and Compliance program for monitoring and reporting sellers in US, and assisted in filing suspicious activity reports (SAR) and suspicious transaction reports (STRs).
• Launched the compliance learning series for suspicious activity monitoring(SAM) program
• Partnered with business analytics team to launch Machine learning model and six rules for seller monitoring
• Partnered with business analytics to launch the business performance dashboard
• Responsible for legal and senior leadership level escalations review and last line of approver for SOPs and guidance documents
• Partnered with Legal, Infosec, Ops, GPO and Compliance officer team to outsource Singapore Operations to Bangalore

1)Collaborated with the program and operations teams to successfully launch the Suspicious Activity Monitoring (SAM) program for Amazon Payments Europe (APE) and Amazon Payments United Kingdom (APUK)
2) Trained 655 employees on risk and compliance investigations
3) Developed the SOP for SAM Gift Card program, created new hire curriculum, and led training, including the launch of SAM GC process in Costa Rica, during one-month long international assignment
4) Led the Enhanced Due Diligence (EDD) and P (Periodic)-EDD program launch by drafting SOPs, defining operational metrics, contributing to goals,developing curriculum, and providing training

• Worked with operations management to reduce the chargeback rate for Amazon Payments by identifying controllable and non-controllable defects
• Supported denied party screening, KYC, EDD, buyer and seller risk investigations