Abner Eduardo Menjivar Velasco
Canberra,ACT
Summary
Dynamic Cafe Supervisor at Lollipops Playland & Cafe, recognized for enhancing customer satisfaction and team productivity through effective staff training and operational strategies. Skilled in sanitation and cafe operations, I successfully implemented initiatives that elevated service quality and morale, ensuring guests consistently received exceptional experiences.
Developed exceptional customer service and team coordination skills in fast-paced cafe setting, looking to transition into new field. Demonstrates strong leadership and problem-solving abilities, ensuring efficient operations and customer satisfaction. Committed to leveraging these transferrable skills in dynamic and collaborative work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cafe Supervisor
Lollipops Playland & Cafe
08.2022 - 05.2025
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Implemented staff training initiatives that improved service quality and increased team morale.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Developed and implemented strategies to promote cafe products and increase sales.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
Education
Canberra College
Canberra, ACT12-2025
Skills
- Staff training and development
- Continuous improvement
- Sanitation
- Cafe operations
- Computation
- Teamwork
- Customer service
- Quick learner
Certification
WWVP Card
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cafe Supervisor
Lollipops Playland & Cafe
08.2022 - 05.2025
Canberra College
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