Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Abraham Atem

10 Barnato Street, Weir Views,VIC

Summary

Proven customer service expert from ECO-Mart, adept in cash management and building customer loyalty. Excelled in high-stress situations, enhancing customer satisfaction and repeat business through empathetic service and problem-solving. Demonstrates reliability, patience, and a knack for fostering positive relationships.

Offering strong interpersonal skills and willingness to learn and develop in customer-focused environment. Delivers ability to quickly understand and apply new concepts, ensuring smooth and accurate transaction processing. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Overview

3
3
years of professional experience

Work History

Customer Service Cashier

ECO-Mart
02.2024 - 01.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Customer Service Representative

Juba Mall Supermarket
01.2022 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Model Secondary School
Nimule
12-2021

High School Diploma -

Rei Primary School
Nimule
11-2017

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash management
  • Product knowledge
  • Customer focus
  • Payment processing
  • Customer inquiries
  • Attention to detail
  • Positive and professional
  • Problem-solving
  • Customer assistance

Languages

English
Arabic

Timeline

Customer Service Cashier

ECO-Mart
02.2024 - 01.2025

Customer Service Representative

Juba Mall Supermarket
01.2022 - 12.2023

High School Diploma -

Model Secondary School

High School Diploma -

Rei Primary School

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Abraham Atem