Abshir Mohamed
Sydney,NSW
Summary
A comprehensive background in technical support and client services within the IT sectors, contributing over four years to IT solutions and strengthening client relations through strategic support planning for NDIS participants and resolving complex issue in the IT field.
Currently broadening expertise in UX/UI design at Monash University, focused on creating user-centric and efficient app designs. Demonstrates adaptability and a skilled approach in catering to a variety of client needs and addressing emerging challenges in the tech industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Support WOrk
Mercy Homecare Services
12.2019 - 07.2023
- Support Planning: Developed individualized support plans tailored to the unique needs and goals of NDIS participants.
- Problem solving: Addressed and resolved a wide range of challenges faced by participants.
- Communication and liaison: Served as a primary point of contact for participants, their families, and caregivers.
- Mainstream Support Connection: Actively connected participants with mainstream support services.
- Participants engagement in outdoor activities: Organized and facilitated participant involvement in outdoor and recreational activities.
- Promotion of physical and mental well-being: Championed the importance of physical and mental health through outdoor experiences.
- Advocacy and empowerment: Advocated for participants’ rights and needs within the NDIS framework.
Store Manager - Full Time
Noor Computer
01.2015 - 03.2019
- Oversaw daily operations
- Conducted routine inventory checks
- Conducted troubleshooting and repairs of computer systems, providing technical support and services to customers.
- Maintained equipment and oversaw in-store technical resources to ensure continuous operation.
Education
High School Diploma -
Cabrammatta High School
Sydney, NSWUX/UI Design Certificate (In Progress) - Monash University Bootcamp - UX/UI Design.
Monash University
Melbourne, VIC 08.2023 - Current
Skills
- Planning and Organizing
- Problem Solving
- Case Management
- Team work and Collaboration
- Operation management
- Technical Proficiency
- Customer Services
- Active listening
- User Research
- Definition
- Ideation
- Prototyping
- Testing
- Conclusion
Certification
CHC33015 Certificate III in Individual Support (Disability)
Timeline
UX/UI Design Certificate (In Progress) - Monash University Bootcamp - UX/UI Design.
Monash University
08.2023 - Current
Support WOrk
Mercy Homecare Services
12.2019 - 07.2023
Store Manager - Full Time
Noor Computer
01.2015 - 03.2019
High School Diploma -
Cabrammatta High School
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