ABUL KALAM AZAD
56 Dudley Street, Punchbowl ,Sydney
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Officer
Parks 11 And NH8
02.2019 - 03.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer requests for products, services, and company information.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Online Delivery Team Member
Woolworths
01.2018 - 09.2018
- Loading, transporting, and delivering items to clients or businesses in a safe and timely manner, reviewing orders before and after delivery to ensure that orders are complete, providing customer service, answering questions.
- Increased productivity by implementing an effective system for organizing delivery orders based on priority and proximity.
- Streamlined delivery routes for improved efficiency and reduced fuel consumption.
- Assisted in warehouse operations when needed, contributing to overall company success.
- Implemented safety procedures for loading and unloading goods, minimizing workplace accidents.
- Provided exceptional customer service during drop-offs, leading to repeat business from satisfied clients.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries of products.
Store Person and Admin
Axsel National Office
01.2015 - 01.2017
- Advising & serving customers
- Processing payments
- Assisting customers in order to help them find what they need
- Ensuring stock levels are well maintained
- Providing customers with information on pricing and product availability
- Handling customer complaints or handing customers on to management.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
Retail Assistant & Delivery Driver
QuickBottle.com.au
01.2013 - 01.2014
- Providing customer service, answering questions, and handling complaints from clients
- Receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, and managing, organizing and retrieving stock in the warehouse.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
BACHELOR OF BUSINESS ( MAJOR IN MANAGEMENT & ACCOUNTING) -
UNIVERSAL BUSINESS SCHOOL SYDNEY
REDFERN, NSW01.2013
ADVANCED DIPLOMA OF ACCOUNTING -
UNIVERSAL BUSINESS SCHOOL SYDNEY
01.2009
Skills
- Excellent Interpersonal Skills
- Team Building & Leadership
- Internal & External Communications
- First Aid Certificate
- Customer Support
- Data Entry
- Customer Focus
- Payment Processing
- 10 Years Driving Experience
Residencystatus
Australian Citizen
Reference
Ghulam Hamdani
NH8 Manager
0424461986
ghulam_hamdani@hotmail.com
Tanvir Taurat
Taxi Driver
0452580342
tourat_rk@yahoo.com
Timeline
Customer Service Officer
Parks 11 And NH8
02.2019 - 03.2024
Online Delivery Team Member
Woolworths
01.2018 - 09.2018
Store Person and Admin
Axsel National Office
01.2015 - 01.2017
Retail Assistant & Delivery Driver
QuickBottle.com.au
01.2013 - 01.2014
BACHELOR OF BUSINESS ( MAJOR IN MANAGEMENT & ACCOUNTING) -
UNIVERSAL BUSINESS SCHOOL SYDNEY
ADVANCED DIPLOMA OF ACCOUNTING -
UNIVERSAL BUSINESS SCHOOL SYDNEY
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