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Achok Akol
Werribee,VIC
Summary
Dedicated Child Protection Practitioner known for strong interpersonal skills and emotional intelligence. Experienced in providing crisis management and support while advocating for children's needs, committed to improving outcomes for families in challenging circumstances.
Compassionate and detail-oriented professional with extensive experience communicating sensitively with families, maintaining accurate documentation across multiple systems, and supporting vulnerable individuals in healthcare and community settings. Skilled in working calmly under pressure, multitasking, and following clinical protocols.
Overview
4
4
Certification
7
7
years of professional experience
Work History
Child Protection Practitioner
Department of Families, Fairness and Housing
sunshine , vic
02.2024 - Current
- Assessed child safety and welfare in diverse situations, ensuring appropriate support and intervention.
- Advocated for children's rights and needs during legal proceedings, promoting their best interests.
- Communicate sensitively and clearly with families experiencing vulnerability — skill directly transferable to explaining the hearing screening process to new parents.
- Collaborated with families to develop individualized support plans.
- Facilitated effective communication among children, families, and service providers to enhance understanding and collaboration.
- Provided crisis intervention and support during high-stress situations.
- Participated in multidisciplinary team meetings to discuss case strategies.
- Multitask and prioritise competing demands in a fast-paced, protocol-driven environment.
- Maintain accurate, timely documentation across departmental IT systems for legal and case management purposes.
Senior Residential Youth Worker
Children and Family Services, Ballarat,
ballarat, Victoria
05.2019 - 03.2024
- Supported young people aged 5–17 years, including infants and young children, in residential care settings.
- Monitored behavior and executed crisis interventions to de-escalate incidents and ensure safety.
- Demonstrated calm, compassionate communication when supporting children and families through challenging situations.
- Facilitated group sessions to promote social skills and teamwork.
- Collaborated with families to create tailored support strategies.
- Ensured a safe and nurturing environment for all residents.
- Provided guidance and mentorship to less experienced staff members.
- Maintained comprehensive daily records and documentation to ensure compliance with policies and procedures.
- Participated in weekly case conferences to review client progress and develop new goals for clients.
Case Practice Support Worker
Department of Families, Fairness and Housing, VIC
footscary , Victoria
03.2023 - 02.2024
- Supported families and young children through transportation and supervision of family visits, fostering positive relationships and engagement.
- Supported families in accessing essential services and community resources.
- Assisted clients with application processes for housing and financial aid.
- Worked collaboratively with hospital staff, GPs, mental health clinicians, and other health professionals.
- Recorded client interactions and service referrals accurately to ensure continuity of care and effective service delivery.
- Coordinated with team members on case management for complex client needs, enhancing collaborative solutions and support.
- Prepared detailed case notes and routine correspondence, demonstrating strong administrative and data entry skills.
Therapeutic Care Worker
Department of Families, Fairness and Housing,
Hurstbridge, Victoria
02.2021 - 03.2023
- Developed and implemented individualized care plans for clients.
- Supported individuals with daily living activities and personal care needs to enhance their quality of life.
- Provided consistent emotional support and companionship to clients, fostering trust and improving their overall well-being.
- Collaborated with healthcare professionals to coordinate client services.
- Coordinated with other healthcare professionals, including nurses, doctors, dieticians, in order to ensure comprehensive care.
- Worked effectively within a team and with external stakeholders including medical specialists and therapeutic supports.
- Advocated for client rights and needs within the community resources available.
- Maintained accurate and complete records of work activities to ensure compliance with legislative and privacy requirements.
- Followed strict protocols and procedures in delivering individualised treatment plans.
Kinship First Support
Baptcare
Sunshine , Victoria
01.2021 - 12.2022
- Delivered information and advice to kinship carers by answering phone inquiries and facilitating support groups.
- Completed assessments, case notes, and support plans requiring strong attention to detail and organizational skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Proposed innovative ideas and solutions that improved team collaboration and service delivery.
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Biomedical Science - Human Physiology And Molecular Biology
02-2025
Diploma in Community Services -
12-2024
Certificate IV in Child , Youth And Family Intervention -
11-2019
Certificate IV in Disability -
10-2019
Diploma of Early Childhood Education And Care -
02-2015
Skills
- Assessment and intervention
- Child welfare compliance
- Regulatory compliance
- Crisis management
- Support planning
- Documentation accuracy
- Problem solving
- Attention to detail
- Effective communication
- Interpersonal skills
- Conflict resolution
- Emotional intelligence
Certification
- Victorian Driver's Licence
- Police Check
- Working with Children's Check
- NDIS Worker Screening Check
- Immunisation (COVID-19, Influenza)
- Advance First Aid
Timeline
Child Protection Practitioner - Department of Families, Fairness and Housing
02.2024 - Current
Case Practice Support Worker - Department of Families, Fairness and Housing, VIC
03.2023 - 02.2024
Therapeutic Care Worker - Department of Families, Fairness and Housing,
02.2021 - 03.2023
Kinship First Support - Baptcare
01.2021 - 12.2022
Senior Residential Youth Worker - Children and Family Services, Ballarat,
05.2019 - 03.2024
Victoria University - Bachelor of Biomedical Science , Human Physiology And Molecular Biology
Australian Community And Management College - Diploma in Community Services,
Education Training & Employment Australia - Certificate IV in Child , Youth And Family Intervention,
Advanced Education Australia - Certificate IV in Disability ,
Golden Farah Training Institute - Diploma of Early Childhood Education And Care ,