Achol Arkangelo
Belmore,NSW
Summary
Dedicated and responsible professional with a strong commitment to achieving success in all endeavors. I consistently leverage my skills to benefit my employer and excel in my designated role. With a positive outlook and a genuine enthusiasm for learning, I embrace challenges that foster personal and professional growth. I thrive in both independent and collaborative environments, demonstrating my ability to quickly adapt and effectively contribute as part of a team. My dedication to performing diligently and my strong work ethic make me a valuable asset in any organisation/work environment.
Overview
7
7
years of professional experience
Work History
Bartender/Wait Staff
The log cabin
Penrith, NSW
09.2024 - Current
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Monitored bar inventory and promptly restocked low items before depletion.
- Organised bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Served food and beverages to patrons and confirmed complete orders.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
Room Attendant/Food and Beverage Attendant
Pullman hotel
Penrith, NSW
05.2024 - 09.2024
- Delivered pleasant guest experiences with friendly service and caring demeanor.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Ensured compliance with health regulations regarding sanitation procedures.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Sanitised and cleaned sinks, mirrors, toilets and showers.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Room Attendant/Food and Beverage Attendant
Holiday Inn
Parramatta, NSW
08.2023 - 05.2024
- Contributed towards a welcoming atmosphere by providing a warm smile and personalised greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Maintained a strong knowledge of hotel facilities, services, and local area attractions to provide accurate information and recommendations to guests.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Communicated with customers about requests for additional supplies or cleaning services.
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
Room Attendant Team Leader
Quest Serviced Apartments
Penrith, NSW
03.2022 - 08.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Cleaned and returned vacant rooms to occupant-ready status.
Disability Support Worker
Tender-care disability
Sydney, NSW
02.2021 - 03.2022
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept detailed daily logs with care actions, patient behaviour's, and incidents.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
Warehouse Picker
H&M Warehouse
Eastern Creek, NSW
08.2020 - 01.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organised stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Administrator
Earthscape land works
Sydney , NSW
05.2019 - 08.2020
- Utilised document management system to organize company files, keeping up-to-date and easily accessible data.
- Ensured compliance with health and safety regulations within the office environment.
- Facilitated communication between departments to support project completion and goal achievement.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Answered incoming calls and responded to customer inquiries.
- Provided general administrative support to staff members.
- Developed spreadsheets to track project progress, budgets and other related data.
Crew Member
McDonald's
Mount Druitt
07.2018 - 05.2019
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders from patrons and input selections into store computer system.
- Upheld high standards of productivity and quality in operations.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Education
St Andrews College Marayong
Cert III Business Administration
Responsible Service of Alcohol (RSA)
Cert III Beauty Services
Cert II Work And Vocational Pathways
Genreal Construction Induction (WHS)
Skills
- Strong organisational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Problem solving abilities
- Outstanding customer service
- Highly reliable
Website
https://bold.pro/my/achol-arkangelo
Languages
- English Arabic Dinka
Timeline
Bartender/Wait Staff
The log cabin
09.2024 - Current
Room Attendant/Food and Beverage Attendant
Pullman hotel
05.2024 - 09.2024
Room Attendant/Food and Beverage Attendant
Holiday Inn
08.2023 - 05.2024
Room Attendant Team Leader
Quest Serviced Apartments
03.2022 - 08.2023
Disability Support Worker
Tender-care disability
02.2021 - 03.2022
Warehouse Picker
H&M Warehouse
08.2020 - 01.2021
Administrator
Earthscape land works
05.2019 - 08.2020
Crew Member
McDonald's
07.2018 - 05.2019
St Andrews College Marayong
Cert III Business Administration
Responsible Service of Alcohol (RSA)
Cert III Beauty Services
Cert II Work And Vocational Pathways
Genreal Construction Induction (WHS)