Achol Lueth
Charnwood,Australian Capital Territory
Summary
Dedicated and experienced professional with a passion for providing excellent service, flexible in any position as a dependable candidate who's been successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Officer
Services Australia
01.2023 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Coordinator
Goodwin
06.2022 - 01.2023
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
Hertz
11.2019 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
Retail Store Manager
Sandler
07.2019 - 06.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Child Care Educator
Randstad
06.2016 - 10.2017
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Team Leader
Hungry Jack's
02.2012 - 08.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
High School Diploma -
Lake Ginninderra College
Belconnen, ACT11.2015
Skills
- Customer Service
- Maintaining Client Records
- Program Evaluation and Improvements
- Microsoft Access
- Resident Support
- Scheduling and Appointment Setting
- Teamwork and Collaboration
- Multi-Line Phone Talent
- Document and Records Management
- Time Management
- Schedule Preparation
- Project Assistance
Certification
Cert IV in Disability and mental health
First Aid
Working with Vulnerable peoples card
white card
Basketball
Currenlty competing in premier 1 competitions
Timeline
Service Officer
Services Australia
01.2023 - Current
Coordinator
Goodwin
06.2022 - 01.2023
Customer Service Representative
Hertz
11.2019 - 12.2022
Retail Store Manager
Sandler
07.2019 - 06.2022
Child Care Educator
Randstad
06.2016 - 10.2017
Team Leader
Hungry Jack's
02.2012 - 08.2015
High School Diploma -
Lake Ginninderra College
Similar Profiles
Tulani-Louise MckieTulani-Louise Mckie
Customer Service Officer at Services AustraliaCustomer Service Officer at Services Australia
Telia DonoghueTelia Donoghue
Service Officer at Services AustraliaService Officer at Services Australia
Jessika DalbonJessika Dalbon
Government Contractor at Services AustraliaGovernment Contractor at Services Australia
NATASHA ROBERTSNATASHA ROBERTS
Community Engagement Specialist at Services AustraliaCommunity Engagement Specialist at Services Australia
James WatsonJames Watson
Subcontractor at Harvey NormanSubcontractor at Harvey Norman