Achol Lueth
Services Australia
Charnwood,Australian Capital Territory
12
years of professional experience
1
Certification
Dedicated and experienced professional with a passion for providing excellent service, flexible in any position as a dependable candidate who's been successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Work History
Service Officer
3 Years 8 Months- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Coordinator
7 Months- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
3 Years 1 Month- Handled customer inquiries and suggestions courteously and professionally.
Retail Store Manager
2 Years 11 Months- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Child Care Educator
1 Year 4 Months- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Team Leader
3 Years 6 Months- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Education
High School Diploma
Skills
Customer Service
Maintaining Client Records
Program Evaluation and Improvements
Microsoft Access
Resident Support
Scheduling and Appointment Setting
Teamwork and Collaboration
Multi-Line Phone Talent
Document and Records Management
Time Management
Schedule Preparation
Project Assistance
Certification
Cert IV in Disability and mental health
First Aid
Working with Vulnerable peoples card
white card
Basketball
Currenlty competing in premier 1 competitions
Timeline
Service Officer
Services Australia
01.2023 - CurrentRead More
Coordinator
Goodwin
06.2022 - 01.2023Read More
Customer Service Representative
Hertz
11.2019 - 12.2022Read More
Retail Store Manager
Sandler
07.2019 - 06.2022Read More
Child Care Educator
Randstad
06.2016 - 10.2017Read More
Team Leader
Hungry Jack's
02.2012 - 08.2015Read More
Lake Ginninderra College
High School Diploma
Read More