Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Lab Experience
Volunteer Experience
References
Timeline
Generic

Achol Yol

Melton South

Summary

A bright and enthusiastic university student ready to acquire experience. Excited to participate in a range of workplace environments as a motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Onboarding & Customer Success Officer

MasterRemit
Melbourne, VIC
03.2023 - 01.2024
  • Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Evaluated complaints and emergency-request information to determine response requirements.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Worked on training programs designed to improve customer service skills among staff members.

RMIT Connect Customer Services Officer/Concierge

RMIT
03.2019 - 01.2023
  • On a consistent basis assisted students and staff to follow COVID Safe guidelines and procedures set up by the steering team as they transitioned to essential learning activities on campus
  • Key responsibilities also included campus patrols to provide support for these students and staff to stay safe on campus as well as make recommendations to the RMIT facilities team
  • Duties include, but are not limited to: Face to face interactions, to consolidate and assist students with their queries directly.
  • RMIT Calls team for graduating students, helping to inform students of their completion and answer and questions and complaints via calls
  • Training new hires to join the team.

Personal tutor

01.2017 - 01.2020
  • Interacting with students from a diverse set of backgrounds to aid in their studies, improving their overall confidence with studies and education
  • During this time afew of the tasks performed are: Utilising Microsoft Systems to monitor and track progress
  • 1 on 1 contact both digitally and face to face, communicating in both a written and verbal manner.

Education

Bachelor of Science - Biotechnology

RMIT University
12.2023

Victoria Certificate of Education -

Hoppers Crossing Secondary College

Skills

  • Work Coordination
  • Evidence Storage
  • Reporting and Documentation
  • Report Writing
  • Information Verification
  • Evidence Collection
  • Strategic Planning
  • Analytical Thinking
  • Data Analysis
  • Process Improvement

Certification

  • Working With Children Check
  • Fully Vaccinated: Covid -19

Additional Information

9/10 - Punctuality and Time Management

10/10 - Communication,

9/10 - Media and Technology

10/10 - Sociability,

10/10 - Problem Solving

Lab Experience

  • Throughout my degree I have had extensive lab experience through practical classes and hosting activities for bioscience students.
  • My lab experience is primarily focused on molecular and microbiology backgrounds. Majoring in systems biology, gene technology and cell tissue and culture. This has introduced me to techniques including recombinant DNA, cancer cell biology and a foundation of bioinformatics.

Volunteer Experience

MasterRemitafew

  • RMIT COVID Monitor, 1.5 months, Enabled me to be the first point of contact for assisting RMIT students to follow COVID protocol.
  • Volunteering for RMIT open days and Student Council, 6 months - 1 year, Interacting with a diverse set of students from a multitude of backgrounds to direct and convey crucial information. Communicating as a student voice to improve student programs and provide feedback on an educational level directly with the Program Managers.
  • RMIT Biosciences Society Marketing Team, 1 year, Advertising and creating events for students within Biosciences to find a community in which they can grow and develop as future scientists. Organised lab activities to give insights into the beauty of science, particularly molecular biology.

References

References available upon request.

Timeline

Onboarding & Customer Success Officer

MasterRemit
03.2023 - 01.2024

RMIT Connect Customer Services Officer/Concierge

RMIT
03.2019 - 01.2023

Personal tutor

01.2017 - 01.2020

Bachelor of Science - Biotechnology

RMIT University

Victoria Certificate of Education -

Hoppers Crossing Secondary College

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Achol Yol