ADAM KASANCZUK

Extensive knowledge of classic and craft cocktails

Upholding strict customer service standards of Hilton

Enforcing RSA regulations

Shifting from bartender to barback to waiter when needed

• Fraud monitoring and account servicing
• Responsible for majority of fraud related inbound and outbound calls
• Submitting regulatory reports to governmental agencies
• Fraud trend tracking and data management

• Providing excellent customer service to all
• Making classic and learning new cocktails every week
• Upholding high standards of bar cleanliness at all times
• Stock take responsibilities

• Achieved top number of inbound and outbound calls per month three times
• Answering and guiding customer enquiries
• Fraud identification and analysation through account monitoring
• Current fraud trend tracking through stockpiled data