Adam Muir
Sunshine Coast,QLD
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-centric environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Schoolzine
04.2016 - Current
- Provided primary customer support to internal and external customers.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Updated account information to maintain customer records.
- Provided coaching and mentoring to Clients.
- Recorded and edited videos to assist with Client Training.
- Coded and amended websites using HTML and CSS languages.
Team Leader
Eagle Boys Pizza
04.2011 - 04.2016
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Skills
- Critical Thinking
- Complaint resolution
- Customer Needs Assessment
- Project Coordination
- Microsoft Certification
- Video instruction
- Multimedia Creation
- Project Management
- Front-End Skills: HTML, CSS
Timeline
Customer Support Specialist
Schoolzine
04.2016 - Current
Team Leader
Eagle Boys Pizza
04.2011 - 04.2016
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